netskope

Sales Operations Analyst

New
San José, Costa Rica
Posted March 14, 2025

About the Role

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

The Sales Operations Analyst will work closely with our North America sales organization and will be responsible for optimizing a company's sales process by overseeing and streamlining operational activities, including data analysis, process management, sales technology, and reporting, to ensure sales teams function efficiently and achieve their goals. This person will be the single point of contact and trusted advisor on all back-office functions across the entire North American Sales business. The successful candidate must be able to work directly with multiple functions including our Field Sales, Sales Operations, Customer Success, Product, and Finance organizations to facilitate communication and support sales performance through data-driven insights and process improvements. They will be passionate about their work, self-motivated, detail-oriented and have excellent problem-solving and communication skills.

Key Responsibilities

  • Data Analysis and Reporting: Provide Sales Operations leadership and support through timely sales data analysis to identify trends, opportunities, and areas for improvement by creating comprehensive reports and dashboards for sales leadership. Recurring tasks will include monitoring key performance indicators (KPIs) to track sales team performance and identify areas for improvement, reporting and analysis related to quarterly business reviews, and Renewal/GRR tracking and analysis.
  • Sales Forecasting and Planning: Collaborate with sales leadership and other internal stakeholders to develop sales forecasts, quotas, and strategic plans.
  • Sales Process Optimization: Assist with the development, implementation, and monitoring of sales processes to maximize efficiency and productivity across various sales functions while adhering to corporate compliance requirements.
  • Sales Enablement: Assist with new hire sales enablement within the North America region, including facilitating training on topics such as pricing, sales tools, and best practices.
  • Cross-functional Collaboration: Provide back-office coordination and be the primary link for North America Sales to internal global functions such as Sales Operations, Customer Success, Product Management, Finance and Legal.
  • CRM and Sales Tool Management: Oversee the accuracy and usage of various sales tools (Salesforce.com, Clari, Looker, etc.) ensuring data integrity and compliance.
  • 3+ years previous experience in North America or Global Sales Operations roles within a fast-growing technology company.
  • Experience with both SAAS/subscription-based and physical appliance revenue models.
  • Cyber Security industry experience preferred.
  • Self-starter able to handle multiple projects at a time.
  • Excellent verbal/written communication skills, including an ability to effectively communicate with both sales and technical teams.
  • Experience with Salesforce.com is required. Additional experience with Google Workspace, Salesforce CPQ, Clari, Looker, Hubspot, and/or Linen Cloud is desirable.
  • Education: • Bachelor’s degree preferred. #LI-MD1 Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details. Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.