Associate Project Manager

About the Role

Requirements

• The Service Delivery Team at Vonage provides a unique one on one onboarding experience for high value new accounts. The Associate Project Manager is responsible for a variety of different programs that support the Vonage Professional Services Department. . A successful candidate will demonstrate proven leadership experience in a customer service or project management environment. The Associate Project Manager reports directly to the Professional Services Senior Manager. Candidates for this position may be required to work a schedule that could include nights and/or weekends.
• Manage new process, system and operational change projects for Professional Services
• Facilitate face-to-face communication and program feedback, from initial kickoff through milestone reporting and close-out to all Program Stakeholders
• Work with cross-functional Vonage stakeholders to define project scope based on client needs and expectations
• Participate in calls with Sales to learn about accounts and advise on best practices for potential deals or deals about to close
• Manage/complete multiple projects in a timely manner while still handling daily tasks
• Participate in post-project evaluation sessions
• Coordinating with internal teams to identify opportunities to improve processes
• Answer customer questions, via phone or email, on all company supported applications
• Provide escalated customer focused support using clear and descriptive methods
• Work with multiple departments to provide internal education and assistance for new programs changes and launches
• Additional relevant duties as assigned
• Communicate, implement and support process change initiatives as directed by management
• Outstanding communication skills; oral and written
• Excellent time management skills
• Strong listening skills
• Conflict management skills
• Ability to work in a fast-paced environment
• Detail oriented mind-set
• Bachelor’s degree in related field preferred or equivalent experience
• Prior experience (1-2 years) in a project management or related position
• A background in telecommunications or VoIP is preferred
• In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
• There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who we are: At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.Join us to be part of a dynamic team committed to shaping the future of connectivity! Note:The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
• Who we are: At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.Join us to be part of a dynamic team committed to shaping the future of connectivity!
• Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.