Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®! We are looking for a Customer Success Manager (CSM) to drive adoption and maximize the value of the Yext platform with a strong commitment to learning. You will be responsible for partnering with customers, understanding their priorities and pain points, and ensuring that they optimize their Yext investment. CSMs play an integral role in our business, working closely with sales, solution engineers, product management, and GTM teams. What You’ll Do • Manage a portfolio of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
Be a trusted Partner: • Build and maintain strong relationships with Yext customers, serving as their primary point of contact for all post-sales activities. • Work with Yext Support, Product Management, Services, and GTM teams to share customer feedback and act as an internal advocate for our customers • Be an expert on the Yext platform and products
Drive Adoption and Optimization: • Partner with customers to develop and execute strategic success plans, aligning Yext solutions with their business objectives and goals. • Conduct regular reviews, provide progress updates related to reactive issues and proactive customer initiatives, and demonstrate the value of Yext products and services
Deliver Industry Insights and Yext Product Expertise: • Stay up to date with industry trends and best practices and share insights and recommendations with customers • Share product roadmap with customers, provide guidance on how new Yext features and offerings align with customer’s business objectives and help with achieving KPIs
Identify Opportunities for Growth: • Analyzing customer data to identify upsell & cross sell opportunities • Collaborate with Sales and Solution Engineering to pursue growth opportunities