To manage the organization’s compliance activities in the countries we operate.
As a Junior Fraud Investigator, you will play a pivotal role in ensuring diligence and accountability by conducting fraud investigations and collaborating with teams to develop proactive strategies. You will support the enforcement of disciplinary measures, liaise with law enforcement on confirmed fraud cases, and provide actionable insights to enhance fraud prevention and business operations.
Joining M-KOPA as a Senior Business People Partner offers a unique opportunity to be at the forefront of a company that is transforming lives and fostering financial inclusion. M-KOPA’s products not only enhance the lives of individual customers but also positively impact entire households. One example is providing smartphones that enable children to access education and digital loans that support family businesses, M-KOPA indirectly benefits over 23 million lives.
At M-KOPA, We Finance Progress.
As the In-Store Promoter Manager, you will lead and coach a dynamic team of in-store promoters across multiple retail locations, ensuring exceptional performance and product visibility to drive sales. Your role will focus on recruiting, training, and motivating promoters to achieve sales targets, analyzing performance data to optimize sales strategies, and enhancing overall customer experience through effective in-store promotions.
As the In-Store Promoter Manager, you will lead and coach a dynamic team of in-store promoters across multiple retail locations, ensuring exceptional performance and product visibility to drive sales. Your role will focus on recruiting, training, and motivating promoters to achieve sales targets, analyzing performance data to optimize sales strategies, and enhancing overall customer experience through effective in-store promotions.
As the In-Store Promoter Manager, you will lead and coach a dynamic team of in-store promoters across multiple retail locations, ensuring exceptional performance and product visibility to drive sales. Your role will focus on recruiting, training, and motivating promoters to achieve sales targets, analyzing performance data to optimize sales strategies, and enhancing overall customer experience through effective in-store promotions.
Job PurposeThe Customer Retention Shop Executive plays a vital role in our tele-sales team, focusing on nurturing relationships with existing clients to enhance satisfaction and loyalty, and serving M-KOPA customers. This position is crucial for driving retention sales numbers that contribute directly to the company's growth and success.
As a Junior Fraud Investigator, you will play a pivotal role in ensuring diligence and accountability by conducting fraud investigations and collaborating with teams to develop proactive strategies. You will support the enforcement of disciplinary measures, liaise with law enforcement on confirmed fraud cases, and provide actionable insights to enhance fraud prevention and business operations.
At M-KOPA, We Finance Progress.
As a Snr IT Network Systems Engineer, you will be responsible for providing comprehensive technical support and ensuring the smooth operation of our IT infrastructure across the organization.
In this role, you’ll be at the heart of helping the department hit its targets by monitoring calls, providing insights, and ensuring we’re following the right processes and policies across all our sales channels. Your main tool? A scoring sheet that helps keep everything on track.
In this role, you’ll be at the heart of helping the department hit its targets by monitoring calls, providing insights, and ensuring we’re following the right processes and policies across all our sales channels. Your main tool? A scoring sheet that helps keep everything on track.
As the Sales Trainer, you'll be the driving force behind our sales department's success. Your role? Crafting dynamic training programs, empowering our sales staff with product knowledge, and ensuring they're geared up to exceed targets. You'll dive into the heart of our sales operations, molding a team that's ready to conquer the market.
This role offers a unique opportunity to work at the intersection of data analysis and fraud prevention in a high-impact, fast-paced environment. You will collaborate with cross-functional teams to protect our customers and support the growth of the business by ensuring fraud risks are effectively managed.
M-KOPA is a fast-scaling, mission-driven fintech using technology to unlock financial and digital access for underserved communities. We’ve already improved the lives of over 23 million people, and we’re just getting started.
Imagine a place where your work doesn’t just drive numbers, but transforms lives. At M-KOPA, we believe in upgrading lives by making products more affordable and accessible. As our Deputy Regional Sales Manager, you won’t just manage a team—you’ll be a key player in a mission that changes communities.
As a Regional Sales Manager, you will lead M-KOPA's sales team and strategy. You will develop annual and quarterly sales planning, build a motivated operational and sales team, grow M-KOPA's sales channels, and be responsible for overall sales targets.
In this role, you will proactively pursue sales prospects within a designated geographical area while continuously honing your sales and presentation skills.
In this role, you will proactively pursue sales prospects within a designated geographical area while continuously honing your sales and presentation skills.
The role is to recruit, train, coach & manage a team of up to 15 Direct Sales Representatives to meet sales targets of M-KOPA products.
In this role, you will lead the design, delivery, and continuous improvement of impactful training programs to equip our Telesales team with the skills they need to thrive. You will also support Quality Assurance (QA) efforts by ensuring high standards of performance, compliance, and customer engagement.
The purpose of this role is to oversee and manage Travel and daily administrative operations of the office ensuring smooth day to day functioning of office tasks, processes and systems. The role holder is required to have a high level of attention to detail, excellent communication, planning and organisation skills.
We are seeking a passionate and experienced qualitative researcher to lead M-KOPA's gender-sensitive research efforts and help us close the gender gap among our customers and sales agents. In this role, you will design and conduct impactful user research that helps us better understand and serve our female customers and agents, owning the full research cycle from shaping questions to turning insights into action.
As the Senior Finance Manager, you will oversee all financial management and compliance operations in South Africa—ensuring strong controls, accurate reporting, and strategic financial insight that informs decision-making. You will work closely with both our General Manager and Group Finance to drive local performance while ensuring alignment to group-wide objectives.
"As a Snr engineer, you will work with a cross-functional team of android, backend engineers, and product managers to design, develop, and maintain M-KOPA’s Customer apps, and deliver software that scales with both company and customer growth".
''This role offers the opportunity to reshape how design drives business strategy and customer experience at a crucial growth moment. You'll lead cohesive, high-quality user experiences across all touchpoints for customers across multiple African markets, working with talented cross-functional teams including product managers, engineers, data scientists, and commercial stakeholders.''
We are seeking an experienced operations professional to manage back-end customer operations related to insurance, driving school attendance, and logbook management. The successful candidate will develop and maintain relevant products/programs with external partners, prioritize actions to achieve SLAs/KPIs, and supervise team members to ensure an exceptional customer experience and efficient operations.
The Impact Your algorithms will directly unlock financial opportunities for millions of people across Africa who've been excluded from traditional banking. We've already helped over 5 million customers access $1.5 billion in credit, and your research could accelerate this impact exponentially.
We are seeking an experienced operations professional to manage back-end customer operations related to insurance, driving school attendance, and logbook management. The successful candidate will develop and maintain relevant products/programs with external partners, prioritize actions to achieve SLAs/KPIs, and supervise team members to ensure an exceptional customer experience and efficient operations.
Join our Technology Leadership Team as we scale digital and financial inclusion across Africa.
We are looking for a Partnerships Manager to join our Strategy and Operations Team as we scale up and drive digital and financial inclusion across our markets.
As the Senior Manager, Operations, you will lead end-to-end operations excellence across our retail and warehouse functions—ensuring seamless customer experiences while driving operational efficiency and profitability. You'll own the execution of customer-facing and support operations, serving as a key member of our Ghana leadership team reporting directly to the General Manager.
As the Senior People Partner, you will serve as a strategic advisor to Ghana's leadership team while driving M-KOPA's talent strategy across all markets. Reporting to the HR Director for Markets, you'll partner directly with the Ghana General Manager and functional leaders to align people strategies with business priorities and market growth objectives.
As the Retail Audit Lead, you will design and implement comprehensive retail audit systems while driving operational excellence across our retail network. This role is perfect for someone who thrives on precision, embraces analytical challenges, and is passionate about operational excellence in a mission-driven environment.
As the Retail Training and Quality Assurance Lead, you will shape the Retail Customer and Agent experiences while building world-class capabilities within our retail function. This role is perfect for someone who thrives on excellence, embraces data-driven insights, and is passionate about developing people in a mission-driven environment.
Imagine leading a team that's revolutionising access to financial services for millions of people who have been historically underserved. At M-KOPA, this isn't just a vision—it's our daily reality, and we need a visionary Head of Product to take this mission to the next level.
Working as a Senior Product Manager at M-KOPA offers the chance to collaborate cross-functionally with very talented groups of inhouse Engineers, Designers and Data Scientists solving real world problems that have a huge scale of impact in our quest to drive digital and financial inclusion across Africa.
The Senior Lead Partnership will be responsible for growing M-KOPA Ghana’s market reach by expanding its channel partnerships and sales efforts. This role involves identifying, recruiting, and managing channel partners, developing and executing channel marketing strategies, and ensuring partners are equipped to drive sales and revenue. The Senior Lead Partnership will also combine technical skills, creativity, and business acumen to improve the understanding of our customers, the market, deliver on operational processes and increase transparency and accountability as it pertains to our sales channels.
This role offers the opportunity to drive significant customer and business impact through the product implementation of and iteration on key customer experiences, critical engineering systems, internal tooling, and business processes. You'll work with talented cross-functional teams including engineers, analytics engineers, and commercial stakeholders across multiple countries.
As an Environment, Health, and Safety (EHS) Officer, you will be a vital part of the Phone Line Assembly, Warehouse, and Logistics teams, tasked with ensuring adherence to EHS regulations and fostering a safe and healthy workplace.
At M-KOPA, We Finance Progress.
In this role, you will proactively pursue sales prospects within a designated geographical area while continuously honing your sales and presentation skills.
This role involves optimizing our procurement function while contributing to accounting accuracy, developing and executing procurement strategies, managing key vendor relationships, ensuring stakeholder satisfaction, and driving continuous improvement in cost efficiency and processes. A unique aspect of this role involves approximately 20% of responsibilities dedicated to ensuring the accuracy of procurement-related accounting entries and supporting the finance team.
We are looking for a Telesales Representative to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.
Join our Technology Leadership Team as we scale digital and financial inclusion across Africa.
The Impact - Your code will directly power technology solutions for millions of people across Africa who've been excluded from traditional financial services. We've already helped over 5 million customers access over $1.5 billion in credit. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍
The role is to recruit, train, coach & manage a team of up to 15 Direct Sales Representatives to meet sales targets of M-KOPA products.
The role is to recruit, train, coach & manage a team of up to 15 Direct Sales Representatives to meet sales targets of M-KOPA products.
The Impact - Your code will directly power technology solutions for millions of people across Africa who've been excluded from traditional financial services. We've already helped over 5 million customers access over $1.5 billion in credit. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍
- Excel in Your Career: With M-KOPA, you’ll have the chance to develop your skills in inventory management, sales support, and customer service, all while working in a supportive team environment.
The role is to recruit, train, coach & manage a team of up to 15 Direct Sales Representatives to meet sales targets of M-KOPA products.
The Impact - Your code will directly power technology solutions for millions of people across Africa who've been excluded from traditional financial services. We've already helped over 5 million customers access over $1.5 billion in credit. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍
In this role, you will proactively pursue sales prospects within a designated geographical area while continuously honing your sales and presentation skills.
In this role, you will proactively pursue sales prospects within a designated geographical area while continuously honing your sales and presentation skills.
We are looking for a Growth and Partnerships Manager to join our Strategy and Operations Team as we scale up and drive digital and financial inclusion across our markets.
As an Assistant Production Manager, you will oversee the entire production process to ensure efficiency, quality, and timely delivery of products.
The Senior Lead Quality is responsible for overseeing the quality control processes within the phone assembly plant, ensuring that all products meet the company's quality standards before reaching customers. This role includes Integrated Management Systems (IMS) to maintain high standards of quality, safety, and environmental compliance.
The job holder is responsible for making sure that products meet a set of standards by conducting tests, analysing measurements, and data entry for both the Refurb and Repair teams.
The Care Centre & Refurb Team Lead is responsible for overseeing the repair technicians and refurb team who handle reworks (refurbs) and repairs of phones that have been returned by customers. This role involves coordinating the entire repair and refurb process to ensure that customer returns are addressed efficiently and that quality standards are consistently met.
Leading a team, you will work as a servant leader, coach, and contributor within the fraud team. You will own the full cycle of consumer fraud risk management, from establishing systems and processes for prevention to leading analytical detection and diagnosis of fraud events to preparing and carrying out investigations in the field, managing criminal proceedings, and implementing mitigation measures as necessary.
Leading cross-functional projects, you will work closely with senior executives, product teams, commercial leads, and field operations to design and drive strategic initiatives that shape the future of M-KOPA's electric mobility business.
In this role, you’ll be at the heart of helping the department hit its targets by monitoring calls, providing insights, and ensuring we’re following the right processes and policies across all our sales channels. Your main tool? A scoring sheet that helps keep everything on track.
This role offers the opportunity to drive significant customer and business impact through the implementation and iteration of critical engineering systems, internal tooling, and business processes. You'll work with talented cross-functional teams including engineers, data scientists, analysts, designers, and commercial stakeholders across multiple countries.
In this role, you will proactively pursue sales prospects within a designated geographical area while continuously honing your sales and presentation skills.
You will be responsible for ensuring safety, security, and structural compliance across all M-KOPA retail locations. Leading the charge in creating robust systems and ensuring the physical integrity of our locations, you’ll drive compliance with Environment Health & Safety, security, and retail build standards. You will play a key role in managing third-party providers, retail shop builds, emergency preparedness, and fostering a safety-first culture across all operational areas.
This role is an opportunity to drive growth, shape strategies, and inspire a team, all while playing a key part in M-KOPA’s mission to unlock better livelihoods through affordable products.
In this role, you will lead the design, delivery, and continuous improvement of impactful training programs to equip our Telesales team with the skills they need to thrive. You will also support Quality Assurance (QA) efforts by ensuring high standards of performance, compliance, and customer engagement.
In this role, you will lead the design, delivery, and continuous improvement of impactful training programs to equip our Telesales team with the skills they need to thrive. You will also support Quality Assurance (QA) efforts by ensuring high standards of performance, compliance, and customer engagement.
We are looking for a Senior Partnerships Product Manager for our e-Mobility team to help with the end to end OEM Partnerships Assessment & Management as we steer the transition to electric transportation in Kenya and beyond.