"Leading a team you will work as a servant leader, coach and contributor within a team which places emphasis on high quality output using infrastructure as code, observability and monitoring as well as automated testing in all environments, including production".
Are you passionate about making a social impact through strategic compensation and benefits? Join M-KOPA as we strive to create equitable and competitive compensation structures across all functions and regions. In this role, you will oversee the development and execution of comprehensive compensation plans, including base pay, variable pay programs, sales incentives, and executive compensation. You will collaborate with senior leadership and the Legal team to ensure compliance with local laws and practices, providing data-driven recommendations to guide decision-making on compensation, organisational structure, and workforce planning. Your expertise will help us analyse market trends, conduct job evaluations, and design salary surveys to enhance our global workforce strategies.
Working across both field and office settings, you will monitor customer repayment behaviors and fleet performance, while resolving on-the-ground issues that affect loan repayment and operational success. You will act as a key point of contact for customers, support collections efforts, recover assets, and ensure adherence to fleet and credit policies.
To manage the organization’s compliance activities in the countries we operate.
"Leading a team you will work as a servant leader, coach and contributor within a team which places emphasis on high quality output using infrastructure as code, observability and monitoring as well as automated testing in all environments, including production".
The position of Stock Controller in the Retail Department at M-KOPA involves effective inventory management, exceptional customer service, and efficient shop operations. In this role, you will ensure smooth inventory processes, support Direct Sales Representatives (DSRs) and customers, and maintain the shop's professional standards.
- Excel in Your Career: With M-KOPA, you’ll have the chance to develop your skills in inventory management, sales support, and customer service, all while working in a supportive team environment.
We are looking for a highly motivated and data-driven individual to join our team as a Growth Campaign Manager for Digital Financial Services at M-KOPA. As a Growth Campaign Manager, you will play a crucial role in developing and executing growth campaigns that focus on maximizing customer retention and optimizing customer journeys. You will work closely with cross-functional teams to drive impactful campaigns that enhance our customer experience and loyalty.
Leading a team, you will play a pivotal role in preparing M-KOPA for its planned IPO on the London Stock Exchange by overseeing all aspects of group financial reporting, consolidation, and technical accounting. You will serve as a key advisor and executor across financial control, system implementation, and automation initiatives, driving reporting excellence across the organization.
At M-KOPA, We Finance Progress.
Leading a team, you will work as a servant leader, coach and contributor within a team that places emphasis on high-quality output, strategic telesales campaigns, customer experience excellence, and sales performance coaching.
The main purpose of the jobholder is to provide commercial, legal and compliance advice to M-KOPA's
Leading a team, you will work as a servant leader, coach and contributor within a team that places emphasis on high-quality output, strategic telesales campaigns, customer experience excellence, and sales performance coaching.
We are looking for a Senior HR Leader to join our People leadership Team as we scale up and drive digital and financial inclusion across our markets.
This role is an opportunity to drive growth, shape strategies, and inspire a team, all while playing a key part in M-KOPA’s mission to unlock better livelihoods through affordable products.
As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.
As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.
As a Senior Finance Manager, you will lead the finance function in Ghana, overseeing financial reporting, budget preparation, cash flow forecasting, and compliance with tax regulations.
As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.
As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.
We are looking for a data-driven Digital Campaign Manager to join our team at M-KOPA. You will develop and execute digital campaigns focused on improving loan repayment rates and optimizing collection strategies. Working with cross-functional teams, you'll drive impactful campaigns that enhance our collections effectiveness while maintaining positive customer relationships.
As a Senior Finance Manager, you will lead the finance function in Uganda, overseeing financial reporting, budget preparation, cash flow forecasting, and compliance with tax regulations.
As a Fraud Investigator, you will play a pivotal role in ensuring diligence and accountability by conducting fraud investigations and collaborating with teams to develop proactive strategies. You will support the enforcement of disciplinary measures, liaise with law enforcement on confirmed fraud cases, and provide actionable insights to enhance fraud prevention and business operations.
Imagine being the backbone of a cutting-edge company, where your expertise in inventory management and customer service directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic Retail Customer Care Executive to join our mission. If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you!
Are you prepared to embark on an extraordinary journey with M-KOPA?
As the In-Store Promoter Manager, you will lead and coach a dynamic team of in-store promoters across multiple retail locations, ensuring exceptional performance and product visibility to drive sales. Your role will focus on recruiting, training, and motivating promoters to achieve sales targets, analyzing performance data to optimize sales strategies, and enhancing overall customer experience through effective in-store promotions.
Imagine being the backbone of a cutting-edge company, where your expertise in inventory management and customer service directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic Retail Customer Care Executive to join our mission. If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you!
Are you prepared to embark on an extraordinary journey with M-KOPA?
As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.
Imagine being the backbone of a cutting-edge company, where your expertise in inventory management and customer service directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic Retail Customer Care Executive to join our mission. If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you!
As a Junior Fraud Investigator, you will play a pivotal role in ensuring diligence and accountability by conducting fraud investigations and collaborating with teams to develop proactive strategies. You will support the enforcement of disciplinary measures, liaise with law enforcement on confirmed fraud cases, and provide actionable insights to enhance fraud prevention and business operations.
As the In-Store Promoter Manager, you will lead and coach a dynamic team of in-store promoters across multiple retail locations, ensuring exceptional performance and product visibility to drive sales. Your role will focus on recruiting, training, and motivating promoters to achieve sales targets, analyzing performance data to optimize sales strategies, and enhancing overall customer experience through effective in-store promotions.
As the In-Store Promoter Manager, you will lead and coach a dynamic team of in-store promoters across multiple retail locations, ensuring exceptional performance and product visibility to drive sales. Your role will focus on recruiting, training, and motivating promoters to achieve sales targets, analyzing performance data to optimize sales strategies, and enhancing overall customer experience through effective in-store promotions.
Job PurposeThe Customer Retention Shop Executive plays a vital role in our tele-sales team, focusing on nurturing relationships with existing clients to enhance satisfaction and loyalty, and serving M-KOPA customers. This position is crucial for driving retention sales numbers that contribute directly to the company's growth and success.
As a Junior Fraud Investigator, you will play a pivotal role in ensuring diligence and accountability by conducting fraud investigations and collaborating with teams to develop proactive strategies. You will support the enforcement of disciplinary measures, liaise with law enforcement on confirmed fraud cases, and provide actionable insights to enhance fraud prevention and business operations.
Are you prepared to embark on an extraordinary journey with M-KOPA?
Joining M-KOPA as a Senior People Partner offers a unique opportunity to be at the forefront of a company that is transforming lives and fostering financial inclusion. M-KOPA’s products not only enhance the lives of individual customers but also positively impact entire households. One example is providing smartphones that enable children to access education and digital loans that support family businesses, M-KOPA indirectly benefits over 23 million lives.
The purpose of this role is to ensure thorough diligence and investigation of potential fraud incidents, while supporting timely disciplinary or legal actions in coordination with the fraud team, legal department, and law enforcement. You’ll play a key role in protecting the business from fraud-related risks through careful investigation, fieldwork, and proactive strategies.
The successful candidate will manage strategic channel partners, drive productivity, and build strong relationships to achieve sales targets. You will lead the telesales team while developing data-driven strategies that expand our market reach and contribute to our business objectives.
As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.
As the In-Store Promoter Manager, you will lead and coach a dynamic team of in-store promoters across multiple retail locations, ensuring exceptional performance and product visibility to drive sales. Your role will focus on recruiting, training, and motivating promoters to achieve sales targets, analyzing performance data to optimize sales strategies, and enhancing overall customer experience through effective in-store promotions.
What happens when sophisticated lending technology meets deep customer empathy? At M-KOPA, the answer is transformation—for both our customers and our business. We've originated over 6 million loans, unlocking $1.5 billion in credit across five African markets. Now, we need a visionary Head of Product to take our lending platform to the next level.
In this role, you will proactively pursue sales prospects within a designated geographical area while continuously honing your sales and presentation skills.
This role is an opportunity to drive growth, shape strategies, and inspire a team, all while playing a key part in M-KOPA’s mission to unlock better livelihoods through affordable products.
Imagine being the backbone of a cutting-edge company, where your expertise in inventory management and customer service directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic Retail Customer Care Executive to join our mission. If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you!
As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.
As a Finance Administrator, you will be responsible for providing accurate and timely data capturing support for M-KOPA South Africa. Working closely with internal stakeholders, you will ensure financial transactions and reconciliations are processed correctly in line with our internal controls. Your work will directly support the efficiency, accuracy, and compliance of the finance function, contributing to our broader mission of enabling access and affordability in underserved communities.
M-KOPA is a fast-scaling, mission-driven fintech using technology to unlock financial and digital access for underserved communities. We’ve already improved the lives of over 23 million people, and we’re just getting started.
Leading a field-based sales effort, you will act as a brand ambassador and growth catalyst in your community—driving sales of our electric motorbikes through customer engagement, lead generation, and direct marketing activities. You’ll combine strategy and hustle to meet sales targets, while championing M-KOPA’s mission on the ground.
Are you prepared to embark on an extraordinary journey with M-KOPA?
In this role, you will proactively pursue sales prospects within a designated geographical area while continuously honing your sales and presentation skills.
Join the Telesales team as a Telesales - Training and Quality Assurance Lead, where our core values of humility and excellence steer us towards success.
This role offers the opportunity to drive significant customer and business impact. You will be a member of a small team with the big responsibility of continuously improving M-KOPA’s loan offers and eligibility criteria, in order to drive growth while managing credit losses and margins. You'll work cross-functionally with engineers, data scientists, other analysts, growth managers, and commercial stakeholders across multiple countries.
Are you prepared to embark on an extraordinary journey with M-KOPA?
This role offers the opportunity to drive significant customer and business impact. You will be a member of a small team with the big responsibility of continuously improving M-KOPA’s loan offers and eligibility criteria, in order to drive growth while managing credit losses and margins. You'll work cross-functionally with engineers, data scientists, other analysts, growth managers, and commercial stakeholders across multiple countries.
As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.
As the In-Store Promoter Manager, you will lead and coach a dynamic team of in-store promoters across multiple retail locations, ensuring exceptional performance and product visibility to drive sales. Your role will focus on recruiting, training, and motivating promoters to achieve sales targets, analyzing performance data to optimize sales strategies, and enhancing overall customer experience through effective in-store promotions.
As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.
The Customer Insights Team at M-KOPA is part of the wider Product team - and are responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Associate, you will be responsible for executing a range of customer insights projects. You will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.
We are looking for a Telesales Representative to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.
We are looking for a Telesales Representative to join our vibrant team in Kampala, Uganda, as we scale up and expand access to life-enhancing products and services for our customers.
We are seeking a Quality Analyst to join our team at M-KOPA, where excellence and teamwork are as vital as technical skill. This role is ideal for individuals who are dedicated to maintaining the highest standards of customer service and enjoy working closely with others to achieve this goal.
Joining M-KOPA as a Commercial Research Scientist provides an extraordinary opportunity to be at the heart of a mission-driven company committed to transforming lives and fostering financial inclusion across the globe. M-KOPA’s innovative solutions, from digital financial services to accessible technology, enhance individual lives and uplift entire communities, impacting over 23 million people worldwide. Imagine leveraging cutting-edge machine learning techniques to empower families, support businesses, and enable communities to thrive.
Imagine being the backbone of a cutting-edge company, where your expertise in inventory management and customer service directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic Retail Customer Care Executive to join our mission. If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you!
Leading cross-functional projects, you will work closely with senior executives, product teams, commercial leads, and field operations to design and drive strategic initiatives that shape the future of M-KOPA's electric mobility business.
In this role, you will proactively pursue sales prospects within a designated geographical area while continuously honing your sales and presentation skills.
"Leading a team you will work as a servant leader, coach and contributor within a team which places emphasis on high quality output using infrastructure as code, observability and monitoring as well as automated testing in all environments, including production".
You will be at the heart of our customer back-end operations, ensuring that all administrative processes related to logbooks, insurance, driving school adherence, and customer support are efficiently managed. This role is critical to enhancing the overall customer experience by ensuring processes are smooth, timely, and aligned with policy and regulatory standards.
Are you looking for an opportunity to work in a company where you would be empowered to grow and progress? At M-KOPA we believe in empowering our workforce which in turn positively impacts our customer experiences with a socially and environmentally conscious mission that echoes throughout the organization.
In this role, you’ll be at the heart of helping the department hit its targets by monitoring calls, providing insights, and ensuring we’re following the right processes and policies across all our sales channels. Your main tool? A scoring sheet that helps keep everything on track.
Imagine a place where your work doesn’t just drive numbers, but transforms lives. At M-KOPA, we believe in upgrading lives by making products more affordable and accessible. As our Deputy Regional Sales Manager, you won’t just manage a team—you’ll be a key player in a mission that changes communities.
Are you looking for an opportunity to work in a company where you would be empowered to grow and progress? At M-KOPA we believe in empowering our workforce which in turn positively impacts our customer experiences with a socially and environmentally conscious mission that echoes throughout the organization.
''At M-KOPA, you'll build sophisticated event-driven microservices with real-world impact. Our engineering teams own their solutions end-to-end – from architecture decisions to production monitoring. Join us in combining cutting-edge .NET development with purpose-driven engineering that makes digital and financial inclusion possible across Africa."
This role offers the opportunity to drive significant customer and business impact through the implementation and iteration of critical engineering systems, internal tooling, and business processes. You'll work with talented cross-functional teams including engineers, data scientists, analysts, designers, and commercial stakeholders across multiple countries.
''At M-KOPA, you'll build sophisticated event-driven microservices with real-world impact. Our engineering teams own their solutions end-to-end – from architecture decisions to production monitoring. Join us in combining cutting-edge .NET development with purpose-driven engineering that makes digital and financial inclusion possible across Africa."
''At M-KOPA, you'll build sophisticated event-driven microservices with real-world impact. Our engineering teams own their solutions end-to-end – from architecture decisions to production monitoring. Join us in combining cutting-edge .NET development with purpose-driven engineering that makes digital and financial inclusion possible across Africa."
We are looking for a Telesales Representative to join our vibrant team in Kampala, Uganda, as we scale up and expand access to life-enhancing products and services for our customers.