Skillfully gauge and adjust your process and deliverable fidelity for proposed solutions to meet the objectives. Including: early vision, conceptual work, information architecture, low fidelity wireframes, user flow prototypes, detailed visual design, and design specifications • Can work within fast-paced agile teams where close collaboration is part of the daily rhythm. You’re outcome-oriented and not easily overwhelmed or discouraged • Have experience participating in and driving research activities and utilizing the knowledge of the customer for envisioning novel solutions in undefined problem spaces • Are a systems thinker and can utilize, propose, and extend shared components, patterns, and interactive behaviors • Are passionate about the details and always keep pushing your work until it is refined, elegant, and world class • You exemplify, maintain, and improve our design processes, introducing new methods, frameworks, and tools, to improve team creativity and efficiency • Have 10+ years of experience in digital product design / UX design / interaction design for software products. Bonus points for having designed workflow-based productivity tools powered by AI • Are uncompromisingly service-minded and anticipate the needs of customers and colleagues with empathy • You communicate clearly and succinctly, both in written and verbal form, to various audiences across the business, including senior leadership • You have an inclusive, transparent collaboration style and strong stakeholder management skills. Bonus points for experience collaborating with distributed teams across time zones • A link to your online portfolio (incl. password) • Your CV and/or LinkedIn profile • A few words explaining why Outreach is interesting to you and why you believe it would be a good match
You embody our core values: we are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
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Software Development: Design, develop, test, and maintain software applications and systems, ensuring high quality, efficiency, and scalability.
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Calendar Management: Manage daily calendars and executive travel - solving complex scheduling situations in a collaborative and team-oriented manner
Know and understand your book of business deeply: You know your customers, what they value, where they are in their maturity, and how to help them unlock their potential, and how those goals align to our value framework • Guide customers on the path to success in a consistent and regular manner, including anticipating/resolving risks, strategically tapping internal resources, and maintaining precise alignment on success criteria • Serve as a trusted advisor to your clients by being highly credible, able to engage internal and external stakeholders and align them to a shared vision. • Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers • Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy • Champion the development and follow through on Customer Success Plans that seed the success for your accounts across your book of business, including vetting alignment on these plans with your clients • Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from using the platform • Connect internal teams to maximize the customer experience – Product, Professional Services, Support, Sales, Marketing, and Leadership • Stay abreast of sales and revenue trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies • Partner with Account Executives in renewals and expansion; this includes taking a forward-looking view on upcoming renewals and enabling value driving programs early and often, while GRAE leads commercial conversations • Perform other duties as assigned • Bachelor’s degree in a related field, or the equivalent in work experience • At least 10 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with a complex software platform • Knowledge of Sales Engagement or Marketing Automation Software and how they integrate with CRMs • Strong strategic and critical thinking skills • Effective problem-solving skills • Ability to synthesize data from multiple sources to make a decision • Self starter/high sense of initiative • Effective active listening skills, with a desire to seek to understand • Effective active listening skills, including understanding non-verbal cues and tone to communicate the right message to each audience member • Strong emotional intelligence and empathy • Ability to build effective relationships • Ability to influence without direct authority • Strong communication skills, both verbal and written, with the ability to tailor communications to the audience as appropriate • Ability to set realistic goals and drive to those outcomes • Ability to navigate complex networks within an organization/Strong business acumen • Proven experience in growing/maintaining a book of complex or strategic clients through driving adoption of tools and influencing customers • Domain knowledge in sales processes, sales execution, or go-to-market strategies
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Safeguarding and managing data quality in SFDC for all proposed and closed quotes/deals, which includes but is not limited to: customer expansions, new deal logos, commission levels and deal amounts, ensuring that all transactions adhere to internal revenue recognition policies and operational guidelines • 4+ years of experience (Finance/Order Processing role, tech preferred)Demonstrated capability to build strong working relationships with internal business units • Demonstrated participation in process improvement initiatives and/or project management experience • Knowledge of Quote to Cash life cycle and understanding of SaaS (Software as a Service) pricing and licensing model a plus • Ability to work without supervision in a fast-paced high-tech environment • Experience in data analysis, modeling and/or financial analysis a plus • Proficiency withSalesforce.com and MS Excel is required • Experience with Zuora is a plus • Experience in software revenue recognition accounting a plus • Experience in structuring multi-element (subscriptions, services and support) contracts • Strong communication, organizational and problem-solving skills • Minimum of a Bachelor Degree in Finance/Accounting or a similar discipline
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Conducts weekly forecast meetings. Coaches direct reports re: strategies to drive closure • Reports on sales activity and forecast to Sales Leadership • Consistently monitors the sales activity of the team, and tracks the results • Collaborate with sales enablement, marketing, product and technology business leaders to ensure optimal support of sales activity. • Assess the needs of our customers and gather user feedback to improve upon existing solutions and design and iterate sales processes and operations. • 2+ years of outstanding results in leading team(s) at sales organizations, delivering new customer growth • Results-driven coach, mentor and role model who manages and develops best-in-class talent and drives group results through teamwork and individual performance improvement • Proven ability driving process improvements while leveraging strong problem solving and analytical skills • Demonstrated, proven success in lead generation, prospecting, contract negotiation and closing customers • Proven ability to build positive relationships and influence. Strong communication and interpersonal skills; ability to be personable yet persistent. • Experience leveraging Salesforce.com
Accelerate Revenue Growth: Meet or exceed revenue targets for assigned global accounts by expanding business within existing accounts and acquiring new strategic clients in line with Outreach’s objectives.
Onboarding: Ensuring new reps deliver value as quickly as possible. Examples:Refining and managing segment-specific onboarding curricula.
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Accelerate Revenue Growth: Meet or exceed revenue targets for assigned global accounts by expanding business within existing accounts and acquiring new strategic clients in line with Outreach’s objectives.
Software Development: Design, develop, test, and maintain software applications and systems, ensuring high quality, efficiency, and scalability.
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Our tech stack: Snowflake, Python, DBT - data build tool, Tableau, Airflow
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Sales Leadership: Provide strategic direction, mentorship, and guidance to the sales team. Works daily with team to ensure that targets are achieved and exceeded. Foster a high-performance culture and motivate the team to deliver exceptional results.
Leadership Experience: Proven Experience in leading or managing teams, preferably in a rev ops organization. Leading, mentoring and developing a high performing team through effective communication, team management and interpersonal skills • Expert proficiency in Salesforce architecture and hands-on GTM engineering skills, with experience managing complex systems and implementations. • Deep knowledge of tooling, activities, and administrative best practices across the full revenue lifecycle—including Salesforce, CPQ solutions, and adjacent tools like Outreach, ZoomInfo, UserGems, and Linked in. • Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams and proven success in influencing stakeholders, attention to detail & an exceptional sense of ownership. • Excellent ability to hire, develop talent, and lead high-performing teams. • Comfortable with ambiguity—able to spot opportunities, prioritize effectively, and deliver scalable solutions while balancing short-term needs with long-term.
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You embody our core values: we are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
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Sales Leadership: Provide strategic direction, mentorship, and guidance to the sales team. Works daily with team to ensure that targets are achieved and exceeded. Foster a high-performance culture and motivate the team to deliver exceptional results.
Skillfully gauge and adjust your process and deliverable fidelity for proposed solutions to meet the objectives. Including: early vision, conceptual work, information architecture, low fidelity wireframes, user flow prototypes, detailed visual design, and design specifications • Can work within fast-paced agile teams where close collaboration is part of the daily rhythm • Have experience participating in and driving design research activities • Are a systems thinker and can utilize, propose, and extend shared components, patterns, and interactive behaviors • Are passionate about the details and always keep pushing your work until it is refined, elegant, and world class • Are uncompromisingly service-minded and anticipate the needs of customers and colleagues with empathy • You communicate clearly and succinctly, both in written and verbal form, to various audiences across the business • You have an inclusive, transparent collaboration style and good stakeholder management skills. Bonus points for experience collaborating with distributed teams across time-zones • A link to your online portfolio (incl. password) • Your CV and/or LinkedIn profile • A few words explaining why Outreach is interesting to you and why you believe it would be a good match
Sales Leadership: Provide strategic direction, mentorship, and guidance to the sales team. Works daily with team to ensure that targets are achieved and exceeded. Foster a high-performance culture and motivate the team to deliver exceptional results.
No description available
Software tools and systems you’ll use daily: Outreach, GSuite, Zendesk, Slack, Salesforce, Twilio, Datadog • 1-3+ years of technical support experience supporting a SaaS platform or Bachelor’s degree in related field • Excellent Written and Verbal communication skills • You have a demonstrated commitment and a passion for resolving customer issues and approach those with a strong sense of empathy for customers. You have a high attention to detail and you don’t just provide an answer to address a symptom, you solve the overall problem to prevent an issue from happening again. • You understand sales, you’re technical, communicate clearly, are driven for those around you (customers, peers, yourself) to excel and are ready to have a lot of fun in the process
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Software tools and systems you’ll use daily: Outreach, GSuite, Zendesk, Slack, Salesforce, Twilio, Datadog • Bachelor’s degree or 1-3+ years of technical support experience, preferably at a SaaS company • Excellent written and verbal communication skills in English
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Experience with at least some of our technical stack: Ruby on Rails, ElasticSearch, Golang, MySQL, AWS, Docker, Kubernetes, Node.js
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You embody our core values: we are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
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Calendar Management: Manage daily calendars and executive travel - solving complex scheduling situations in a collaborative and team-oriented manner
System Administration
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You embody our core values: We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other's back no matter what, we're one with our customers, and we find strength in diversity and inclusion.
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Preferred skills and qualifications: • Outstanding copywriting and editing skills to craft engaging email content. • Familiarity with CRM integration systems and customer segmentation. • Understanding of email deliverability and reputation management. • Knowledge of email personalization and dynamic content strategies. • Relevant certification in email marketing or related fields
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Know and understand your book of business deeply: You know your customers, what they value, where they are in their maturity, and how to help them unlock their potential, and how those goals align to our value framework • Guide customers on the path to success in a consistent and regular manner, including anticipating/resolving risks, strategically tapping internal resources, and maintaining precise alignment on success criteria • Serve as a trusted advisor to your clients by being highly credible, able to engage internal and external stakeholders and align them to a shared vision. • Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers • Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy • Champion the development and follow through on Customer Success Plans that seed the success for your accounts across your book of business, including vetting alignment on these plans with your clients • Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from using the platform • Connect internal teams to maximize the customer experience – Product, Professional Services, Support, Sales, Marketing, and Leadership • Stay abreast of sales and revenue trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies • Partner with Account Executives in renewals and expansion; this includes taking a forward-looking view on upcoming renewals and enabling value driving programs early and often, while GRAE leads commercial conversations • Perform other duties as assigned • Bachelor’s degree in a related field, or the equivalent in work experience • At least 10 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with a complex software platform • Knowledge of Sales Engagement or Marketing Automation Software and how they integrate with CRMs • Strong strategic and critical thinking skills • Effective problem-solving skills • Ability to synthesize data from multiple sources to make a decision • Self starter/high sense of initiative • Effective active listening skills, with a desire to seek to understand • Effective active listening skills, including understanding non-verbal cues and tone to communicate the right message to each audience member • Strong emotional intelligence and empathy • Ability to build effective relationships • Ability to influence without direct authority • Strong communication skills, both verbal and written, with the ability to tailor communications to the audience as appropriate • Ability to set realistic goals and drive to those outcomes • Ability to navigate complex networks within an organization/Strong business acumen • Proven experience in growing/maintaining a book of complex or strategic clients through driving adoption of tools and influencing customers • Domain knowledge in sales processes, sales execution, or go-to-market strategies
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Embodies our core values: Become a Trusted Advisor, Win As One Team, and Take Ownership
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