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Financial Acumen: Practical understanding of financial statement analysis, transfer pricing methodologies, or financial modeling, with expertise in at least one area.
Design Practice and Thinking: collaborate with product managers, engineers, and other designers. You'll champion the value of design, dive into research and analysis, help define the problems we're solving, and create design frameworks (think wireframes, visual layouts, etc.). You'll explore innovative interaction solutions, develop phased design approaches, build prototypes, and work closely with other designers. Designing for accessibility and creating detailed interactions and interfaces will also be key.
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Design practice and thinking: You'll contribute to the Product Design vision by delivering consistent, high-quality designs. You'll advocate for design value and collaboration, conducting research to understand context and trends. You'll help define problems and create frameworks (wireframes, visual designs) to articulate solutions. Exploring future concepts and developing phased approaches while considering our design system and constraints will be key. You'll prototype ideas, collaborate for feedback, and partner with other designers for cohesive experiences. Designing for accessibility and developing smart interfaces are essential. You'll effectively communicate your work with cross-functional peers across product and engineering..
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Execute the platform marketing strategy to drive growth and engagement within the Xero partner ecosystem. Including: 1) Program strategy and delivery that enable internal clarity and external awareness and growth for Xero Developers including ongoing communication, review and governance 2) Writing targeted education and content to build engagement, increase product utilisation and inspire partner advocacy 3) Email nurture campaigns improving the developer experience, product adoption and onboarding into the Xero App Store / platform 4) Xero Developer brand improvements to drive awareness and acquisition 5) Re-invigorating and boosting engagement across Xero developer social channels and community forums • Collaborate with Head Of Platform Marketing, Head Of Growth and Partnerships to deliver channel acquisition programs • Work with product marketing to ensure we have a compelling ecosystem platform and partner value proposition, and translate this through the Xero developer brand and partner enablement • Work with HO Platform Marketing and Product to optimize the Xero Developer Centre to improve experience and conversion through the developer acquisition funnel.
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Execute the platform marketing strategy to drive growth and engagement within the Xero partner ecosystem. Including: 1) Program strategy and delivery that enable internal clarity and external awareness and growth for Xero Developers including ongoing communication, review and governance 2) Writing targeted education and content to build engagement, increase product utilisation and inspire partner advocacy 3) Email nurture campaigns improving the developer experience, product adoption and onboarding into the Xero App Store / platform 4) Xero Developer brand improvements to drive awareness and acquisition 5) Re-invigorating and boosting engagement across Xero developer social channels and community forums • Collaborate with Head Of Platform Marketing, Head Of Growth and Partnerships to deliver channel acquisition programs • Work with product marketing to ensure we have a compelling ecosystem platform and partner value proposition, and translate this through the Xero developer brand and partner enablement • Work with HO Platform Marketing and Product to optimize the Xero Developer Centre to improve experience and conversion through the developer acquisition funnel.
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Planning in developing a strategy for the product line, including securing funding, resourcing. Can active role in the annual and quarterly OKR process, with support from product leadership Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions. • Develop product roadmaps to execute on the product strategy, and can manage a product to its roadmapTake responsibility for establishing team delivery cadence and rituals, and facilitating these as required. • Develop an effective release strategy, with the support from relevant team members Work collaboratively with the product function to ensure an effective launchMonitor the overall commercial & customer results of the product line, working with other product team members to support as requiredMonitor and analyze the ongoing performance of a product. • Determine where improvements to the existing product can be made or scheduled. Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap. • Manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product. • Work as a tie-breaking decision-maker, ensuring where the product team cannot get to consensus, the product manager will weigh up all inputs and make the decisionSupport recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively. • Your work is contributing to team OKRS. • You are responsible for the establishment of OKRs for your product • You understand our customers and their problemsYour roadmap is being executed according to plan and you are focused on the most important initiatives. • Individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered. • You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmapYou have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measuredYou demonstrate and amplify Xero’s values. • In identity, authorization, and/or fraud detectionExperience as a platform PMStrategic thinking. • Can lead and drive ambiguous problem areas and shape strong short and long term product strategies Strong cross-functional influence skills and stakeholder management. • Excellent exec communication skillsTechnically minded and detail oriented. • Experience with people managementUnderstanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to Xero Hungry, willing to roll up your sleeves, and drive impact
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- Define and articulate a compelling vision and strategy for Planday's global partnership ecosystem, aligning with overall company objectives and growth targets.
We make it beautiful: Support, develop and deliver by actively measuring, monitoring, and continuously improving the performance and reliability of applications you are responsible for.
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Be a key contributor to Xero’s investor relations strategy and key projects within Xero’s annual investor/stakeholder engagement program including: Half year and full year results, Annual General Meeting, domestic (Australia and New Zealand) and international investor roadshows, investor conference calls, investor days, Xerocon events and broker-arranged investor conferences • Support senior members of the team where relevant in undertaking complex analysis around market expectations and sentiment on behalf of various stakeholders across the business including the Xero Leadership Team and Board • Support senior team members in building responses to inbound investor and analyst queries and organise/host investor meetings • Contribute to preparation of high-quality investor materials and market-related press releases for lodgement on the ASX • Contribute to preparation of other external and internal communications including annual/interim reports and investor presentations, Q&A documents, presentations, speaking notes and board papers • Support team in interactions with buy and sell side analysts • Play a key role in organising half year and year end results investor roadshow • Manage a database of analyst forecasts and consensus expectations and ensure these are regularly updated. • Conduct frequent in-depth shareholder registry analysis, prepare related board reporting, interact with our share registry provider • Play a key role inXero’s pre-AGM engagement strategy including arranging time with management and/or board directors with proxy advisors and shareholder associations • Monitor market activity, news flow, peer activity, macro events, internal product development and other relevant indicators for use in engagement with external and internal stakeholders • Conduct detailed analysis of and public information releases of key competitors plus relevant industry developments in Australasia and globally • Provide occasional support of additional projects and strategic initiatives such as M&A, forecasting/planning and treasury/capital management, ESG related projects • Around 2 years work experience. Investor relations, strategy, markets, consulting or finance functions would be viewed favourably • Exposure to technology/SaaS/high growth companies will be viewed favourably • A strong academic track record with a tertiary qualification in a numerically focused discipline • Strong Excel and powerpoint capabilities • Strong problem solving and analytical skills • Excellent written and verbal skills in order to promote ideas and analysis • The ability to work comfortably with data and perform analysis and/or create reports with various software packages including Google G Suite and Microsoft Office • Ability to take initiative and work independently on critical corporate and team projects, internal reports and investor-related events
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Deal-Driven Strategy & Execution: Partner closely with cross-functional leaders to identify, build, and operationalise new distribution channels that directly contribute to Xero's customer acquisition goals. You'll be instrumental in defining and delivering on the quarterly and annual OKRs that reflect these growth objectives.
Understand complex domains: Investigate challenges in scheduling, staffing, onboarding, and compliance
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Drive Observability and Engineering Excellence: Design and implement observability solutions that enhance Xero’s engineering practices, enabling teams to build more reliable software. Guide technical design, ensure adherence to architectural principles, and remove technical blockers to improve development efficiency.
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Build and Scale a Multi-Segment Function: Develop and execute a comprehensive strategy to establish a best-in-class sales development function, with distinct sales motions that address SMB, Mid-Market, and Enterprise customer needs
● Love customer problems: • Plans, runs, documents and synthesizes user research initiatives using standard frameworks to deliver impactful insights for Xero • Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about • Develops and justifies well thought through MVP/MLP solutions to solve customer problems • Designs and executes experiments to validate solution options with quantitative and qualitative evidence
Own and Evolve the Innovations Microsite: You will be the custodian of innovations.xero.com, transforming it into the central hub for all things Xero innovation. This includes:Developing and executing a dynamic quarterly "look back" campaign, each with a distinct theme and feel, brought to life through integrated campaigns across social, digital, and owned channels. Building and maintaining a clear and concise three-month forward-looking roadmap, providing transparency on upcoming developments
Lead database solutions: Design, implement, and maintain high-availability, secure SQL Server databases, including managing replication, clustering, mirroring, and backup/recovery processes.
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Support end-to-end delivery of projects: identifying and structuring problems, analysing root causes, developing solutions, communicating project results, and getting buy-in for change • Work closely with business experts across product, sales, and marketing teams • Conduct strategic projects evaluating the performance of current business operations and recommend strategies and tactics to achieve business goals • Create and deliver high-quality presentations to senior executives • Support internal and external communications, including CEO-level and investor presentations • Minimum 2yrs+ strategy consulting experience • Bachelor or higher degree
Strategy: • Conduct comprehensive market research and analysis – including competitor, customer, and industry trends – to inform strategic decisions • Support delivery of strategic projects end-to-end, from defining problems and analysing root causes to developing solutions and recommending strategies and tactics to achieve business goals • Build financial models to evaluate new initiatives and growth opportunities • Collaborate closely with business experts across product, sales, and marketing to gather insights and ensure alignment • Create and deliver clear, high-quality presentations to senior leaders to communicate findings and recommendations
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People Leadership: Inspire, develop, and empower a talented team of software engineers through regular 1:1s, performance management, and career coaching.
Drive End-to-End Program Delivery: Lead the planning, execution, and delivery of our AI-driven bank reconciliation platform, from conception to launch and iteration. This includes defining program scope, objectives, key results, and managing timelines and resources across multiple teams and geographies.
Bonus Points: • AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Database - Specialty). • Experience migrating large-scale, mission-critical databases. • Facilitating with various database types (relational, NoSQL).
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Drive End-to-End Program Delivery: Lead the planning, execution, and delivery of our AI-driven financial insights platform, from conception to launch and iteration. This includes defining program scope, objectives, key results, and managing timelines and resources across multiple teams and geographies.
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Customer Communication: Engage with customers via email, offering detailed and effective support and guidance with queries related to invoices, payments and general billing issues.
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It is considered a plus if you speak any other languages and/or have experience using Planday or other Workforce Management Tools.
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Partner in Due Diligence: Strategically collaborate with the Corporate Development team during due diligence, providing expert integration and separation insights to assess operational risks, potential cost and revenue synergies, integration costs, and overall deal viability, including evaluation of back-office system integration requirements.
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Architect: Design and implement highly scalable and resilient documents domain microservices using C#, .NET, Docker, Kubernetes, and AWS.
Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions • Take responsibility for establishing team delivery cadence and rituals, and facilitating these as required • Develop and execute product roadmaps • Lead the development of a release strategy • Lead the product team to ensure an effective launch • Build strong relationships with the broader product function's teams, collaborating effectively with your internal stakeholders • Consistently review, monitor and interrogate the commercial & customer results of the product line, leading the product team to intervene if required • Monitor and analyse the ongoing performance of a product • Identify and lead the development of iterative improvements to existing products to ensure they thrive • Guide the product between phases of product development to ensure continuity and cohesiveness, and alignment of product to strategy • Lead and manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product • Drive decision-making weighing up all inputs and information, and working as a tie-breaker where there isn’t consensus • Contribute to the development, implementation and training of product practices to continuously improve and standardise the best way to do product at Xero • Train, coach and up-skill team members to build product practice across Xero • Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively • Your work is contributing to team OKRs • Successful establishment of OKRs for your product • The product team has an established set of rituals and are continually improving their delivery performance • You deeply understand our customers and their problems • Your roadmap is being executed according to plan and you are focused on the most important initiatives • More junior members of the team are developing in their skills and use of methods and tools • All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered • You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured • You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap • You demonstrate and amplify Xero’s Values
Drive cross-functional collaboration: Acting as the central point of contact for all things related to our mobile product. This requires close collaboration with various internal teams, including sales, marketing, and customer success, to ensure our mobile experience is effectively brought to market and supported. • Clearly communicate your strategy and roadmap throughout the company to ensure stakeholders know what your team is working on, why and what customer and business impact you are expecting. • Work closely with the rest of the Product team to ensure we continuously improve our product management practices and ways of working.
Lead, plan, and execute cross-functional initiatives: Define scope, build delivery roadmaps, and create execution artefacts to drive projects from initiation to successful completion.
Support end-to-end delivery of projects: identifying and structuring problems, analysing root causes, developing solutions, communicating project results, and getting buy-in for change • Work closely with business experts across product, sales, and marketing teams • Conduct strategic projects evaluating the performance of current business operations and recommend strategies and tactics to achieve business goals • Create and deliver high-quality presentations to senior executives • Support internal and external communications, including CEO-level and investor presentations • Delivery of projects that help us achieve our strategic goals • High quality thinking and development of insights to support key executive decisions • Timely execution of strategy projects and presentation to senior management • Well regarded member of a high performing team • Strong quantitative and analytical skills with experience building complex models • Strong analytical background with track record of analysing data from various sources into reports, analyse trends and make fact-based recommendations • Strong teamwork and cross-functional team influencing skills • Experience and proficiency in meeting and presenting to senior staff • Strong written and verbal communication skills • Proficient in MS Office and/or G-suite and other analytical tools (experience with large multi-relational data sets and SQL is a plus) • Management of customer research (online and in person), analysing results and developing key insights • Team-oriented, self-motivated, success-driven, roll-up-your-sleeves attitude • Minimum 2yrs+ strategy consulting experience • Bachelor or higher degree
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Insights and analytics outcomes which include but not limited to: • Deliver Quantitative analysis to aid Xero-wide Strategy process • Help drive the monitoring of OKRs for Xero and setting company-level operational KPIs • Identify and monitor metrics for external communications (e.g. investors, media) • Create cross-portfolio (e.g. Strategy Finance-Revops) metrics and reporting • Provide decision support for Pricing and Packaging decisions, connecting product usage to packaging decisions to step change how we commercialise our product • Manage the roadmap and backlog of work, including hosting sessions to understand, clarify and document business requirements • Advocate for the prioritisation of your initiatives within our team & with external stakeholders • Where appropriate, use data science to apply advanced analytics and statistical techniques to provide recommendations, forecasts and optimisations • Be one of the most knowledgeable people at Xero with regard to the potential commercial return of Xero’s product investments, and ensure this is accurately fed into our GTM plans as they evolve • 8+ years or more experience in analytics or SaaS, in a stakeholder facing capacity or as a technical practitioner. • Proven ability to lead analytics projects from end-to-end • Experienced at coaching team members to improve the communication, storytelling and technical capability • Experienced in delivering analytics in the form of interactive dashboards • Experienced in applying advanced analytics techniques and statistical methodologies • Experience across cloud data platforms, is highly desirable. eg. Snowflake / DBT • Leadership experience and exceptional professional maturity, having a solid understanding of how to make things happen within an organisation • Demonstrated experience innovating with data and analytics to create value. • Commercial mindset, and understanding of SaaS business models • Excellent communication and data storytelling skills, with the ability to interact with and influence varied stakeholders - both non-technical and technical • A passion for improving end-to-end customer experiences and improving ROI • Unravelling complexity to get to the root answers • Competent capturing and interpreting business requirements • Ability to influence outcomes without direct authority • Highly proficient in SQL for data extraction, manipulation and analysis • Comfortable working with complex and diverse datasets • Proficiency in Tableau and other modern BI tools • Previous experience with statistical approaches to analysis • Experience with statistical languages such as Python beneficial • Ability to establish reporting frameworks
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Exceptional interpersonal skills: we are looking for someone who is clear, concise and convincing in their communication. • Critical thinking with the ability to provide quick resolutions to customer queries. • Possible previous experience in a service environment and working to service levels and quality targets. • IT skills - confident with Microsoft Office and Google Suite. Any experience with other small business accounting systems and/or case management tools is beneficial. • Diligence and commitment to following through and resolving problems. • Ability to build effective relationships. • A proven team player who proactively assists other team members.
Analyse and refine: Complex business problems in the onboarding, scheduling, staffing, payroll and business rules domains
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Execute the ecosystem growth marketing strategy in collaboration with key stakeholders ensuring alignment to business objectives. Including but not limited to: 1. Tiered channel partnership marketing activities and operational programs to ensure alignment, visibility and effectiveness 2. Roadmap of full-funnel, growth initiatives to drive awareness and acquisition 3. Targeted cross-sell programs 4. Always on digital demand gen utilising a variety of paid, organic and owned channels and backed by an effective content marketing strategy 5. Event, webinar and partnership opportunities 6. Ecosystem partner education and enablement for advisors, sales teams and SMBs 7. Customer data and research to inform marketing strategy 8. Ensure alignment with regional priorities and global marketing teams, coordinating execution to maximise efficiency. • Collaborate with product, comms, digital, regional GTM and product marketing teams to co-design and deliver targeted initiatives to drive channel partnerships and grow awareness of the Xero App Store, promote apps and integrations and grow app subscriptions. • Collaborate with Platform Marketing, Head Of Growth, Senior Growth Manager and Partnerships to deliver channel acquisition programs. • Monitor and report on funnel performance metrics, with regular updates to the Head of Growth, ecosystem leadership and other key stakeholders • Foster a culture of data-driven decision making and customer-first thinking ensuring all marketing activity is benchmarked, measured and optimised • Manage and operationalise a multichannel marketing budget to deliver targets • Source, brief and manage partnerships/internal creative teams as needed to deliver programs backed by high-performing creative • Cultivate a safe, fun, results-driven culture of collaboration and knowledge sharing - mentoring other team members to deliver successfully on their programs of work.
Business Continuity Management: This role is responsible for maintaining and enhancing Xero's BCM framework, ensuring best practices and delivering business value. You'll drive ownership of BCM, build relationships with BCP owners, and foster a resilience mindset across Xero. This involves developing tools, maintaining resources, and providing expert guidance on business impact assessments and continuity planning. You'll also improve crisis management processes, ensure documentation compliance (ISO 27001, SOC2), assess third-party risks, and act as a key contact for BCM inquiries. You'll coordinate testing, provide updates to stakeholders, and maintain a strong understanding of Xero's technology systems.
Business Continuity Management: This role is responsible for maintaining and enhancing Xero's BCM framework, ensuring best practices and delivering business value. You'll drive ownership of BCM, build relationships with BCP owners, and foster a resilience mindset across Xero. This involves developing tools, maintaining resources, and providing expert guidance on business impact assessments and continuity planning. You'll also improve crisis management processes, ensure documentation compliance (ISO 27001, SOC2), assess third-party risks, and act as a key contact for BCM inquiries. You'll coordinate testing, provide updates to stakeholders, and maintain a strong understanding of Xero's technology systems.
Execute the ecosystem growth marketing strategy in collaboration with key stakeholders ensuring alignment to business objectives. Including but not limited to: 1. Tiered channel partnership marketing activities and operational programs to ensure alignment, visibility and effectiveness 2. Roadmap of full-funnel, growth initiatives to drive awareness and acquisition 3. Targeted cross-sell programs 4. Always on digital demand gen utilising a variety of paid, organic and owned channels and backed by an effective content marketing strategy 5. Event, webinar and partnership opportunities 6. Ecosystem partner education and enablement for advisors, sales teams and SMBs 7. Customer data and research to inform marketing strategy 8. Ensure alignment with regional priorities and global marketing teams, coordinating execution to maximise efficiency. • Collaborate with product, comms, digital, regional GTM and product marketing teams to co-design and deliver targeted initiatives to drive channel partnerships and grow awareness of the Xero App Store, promote apps and integrations and grow app subscriptions. • Collaborate with Platform Marketing, Head Of Growth, Senior Growth Manager and Partnerships to deliver channel acquisition programs. • Monitor and report on funnel performance metrics, with regular updates to the Head of Growth, ecosystem leadership and other key stakeholders • Foster a culture of data-driven decision making and customer-first thinking ensuring all marketing activity is benchmarked, measured and optimised • Manage and operationalise a multichannel marketing budget to deliver targets • Source, brief and manage partnerships/internal creative teams as needed to deliver programs backed by high-performing creative • Cultivate a safe, fun, results-driven culture of collaboration and knowledge sharing - mentoring other team members to deliver successfully on their programs of work.
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Customer Communication: Engage with customers via telephone, online chat, and email.
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You will collaborate and consult effectively with the broader Portfolio leadership team product delivery and strategy: Engineering, Product Operations and Product Strategy, Product Marketing Management and Product Design. • Identify and roll out improvements to product practice and operations. • Develop high-level strategy for the product management craft, shaping the execution product management within Xero. • Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are onboarded effective. • Works directly with 10-20 engineers and is responsible for signing off on an overall technic direction and architecture from the product perspective (ie, that tradeoffs are aligned with product direction). • You’ve supported the establishment of team OKRs and your work is contributing to team OKR. • You deeply understand our customers and their problems across the breadth of the portfolio. • The Product team has a set of rituals and are continually improving their delivery performance. • You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap. • You are improving product team members skills, use of methods and tools across the portfolio. • You continually refine the product vision and strategy for your product group / area. • You are known as an advisor for product throughout the business; a respected voice in product management on best practice and improvements. • You are consistently advocating for, and either iterating or embedding, Xero’s product framework, principles and practices. • The teams impacted by you have a greater awareness of all the connecting dots and how to achieve seamless experiences. • You step into and effectively manage or solve complex and difficult issues within product teams, when others can’. • You demonstrate and amplify Xero’s Value. • Creates new tools and processes for collecting and synthesizing feedback within and across products to shape Xero's user research methodology. • Defines "Big Bet" customer problems the market cannot articulate for itself to influence Xero’s approach to market and corporate strategy. • Leads cross functional groups in defining and developing solutions to complex problems that span products and/or geographies. • Leads the development of new discovery techniques for experimentation driving a culture of experimental design. • Provides subject-matter expertise and thought leadership to Xero executives, industry or governing bodies for a given product / domain. • Leads the development of new products and initiatives, in support of Xero’s strategies. • Assesses global markets, technologies, disruptions and expert thought leadership to drive an innovation culture at Xero. • Leads a culture of courageous prioritization across teams and geographies to improve Xero’s product decision-making capabilities. • Refines and evolves Xero’s PM ways of working to continuously improve Xero approach to PM. • Designs innovative release strategies and processes to reduce release lead time and impacts. • Leads groups and coaches others in market definition, sizing and segmentation. • Teaches others to develop product success criteria driven by an understanding of the product-market fit to ensure success criteria reflect market needs. • Monitors and guides decision-making across the product group to ensure all teams balance customer, commercial and product implications in decision-making. • Effectively facilitates ad hoc meetings or redirects meetings in-flight to manage difficult situations or stakeholders, and ensure meaningful outcomes. • Mentors others in articulating a product narrative in a coherent, logical and simple way to improve product understanding and buy-in. • Teaches and supports others to practice cross-functional collaboration creating links across teams, geographies and networks to drive improved product outcomes. • Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisions. • Teaches others to meaningfully translate information and insights for different stakeholders and audiences • Collaborates across functions to integrate information from a variety of sources and teams and generate meaningful insights. • Extensive experience in enabling new and improved approaches to product practice. • Demonstrated experience collaborating with diverse and senior stakeholder groups to realize customer / commercial outcomes. • Strong track record of addressing customer needs through innovative use of technology. • Effectively influenced outcomes at all levels in a variety of context. • Extensive experience in product practice thought leadership, defining product roadmaps and long • term planning at a Portfolio / Sub-portfolio(s) level. • Extensive experience in leading cross portfolio initiatives to deliver customer / business outcomes. • Extensive experience in mentoring, supporting and coaching.
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Drive Impact: Lead the Engineering strategy, development, and delivery of innovative solutions that empower accounting professionals.
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Plan and run 1: Many client and Partner events designed to accelerate growth of revenue and new customers. • Become a trusted advisor to our existing Partners, build strong rapport with Partners. • Relationship management of existing accounting Partners. • Creating, Presenting and Attending Xero Partner events • Educate partners through the mechanics and benefits of the Xero Partner program. • Ensure these Partners receive timely Product and Educational updates. • Combat churn and risk of deletion through education and value proposition. • Ensure Partners and staff attend webinars and events & certification training. • Educate Partners on all Partner resources available and remain certified. • Collate feedback from Partners on feature requests and relay through the appropriate channels. • Influence adoption of Xero’s adjacent products • Early detection and mitigation of deletion risks • Driving online strategy deep within the practice, and increasing the number of active users within each firm • Identify any gaps in knowledge, strategy or buy-in within a firm, you’ll work to close these gaps and ensure the Partner is aware of the resources available to them • Working closely with the Partner Consulting team to deliver individual and territory goals. • Liaise/present with key add-ons to Partners. • Develop customer programs, processes and best practices including a deployment blueprint and tips for using the product. • Experience with managing long term client relationships • Knowledge of the workings of an accounting practice system is essential. • Demonstrated success in a client-facing role, such as consulting, account management, or business development, preferably within the B2B SaaS or financial services sector. • An interest and intrigue in the emerging online accounting market. • Outstanding communication and presentation skills and an enthusiasm for building strong relationships, including strong public speaking skills. • Ability to create a quick and strong rapport with Partners.
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Salesforce certified and ideally in the following: System Architect, Application Architect, Platform Developer I & II, JavaScript Developer I, Data Cloud Consultant and AI Specialist • Ability to guide code design decisions for all teamsʼ products. • Experience using debug tools such as Apex Replay Debugger, with proficiency using debug logs to analyse bottlenecks in Salesforce automation efficiencies • Experience in auditing team codebases, aiming to maintain high standards for security, testability, and ability to make changes easily. • Expertise in distributed systems architecture. • Ability to lead or facilitate discussions on solution design. • Experience in leading discussions and implementation for scaling products to 2-10 times the number of users. • Able to ensure team products meet Xero's various engineering standards. • Experience in contributing to discussions around new standards and revisions to existing ones. • Able to act as incident coordinator in production incidents. • Experience in coaching and mentoring engineers across multiple disciplines. • Create software - Own and guide technical design to ensure implementation of architecture principles and good engineering practice. Identify the technical blockers and waste that slow down the team. Work with engineering leadership and delivery teams to identify technical capabilities that need to be grown. Maintain in-depth system knowledge across all system boundaries relating to the teamʼs components as well as hands-on development expertise. • Test software - Guide the quality engineering practices for your team, identifying and resolving challenges to ensure processes and tools are optimised for their context and engineers have the required knowledge and skills. Contribute to and champion Xeroʼs quality strategy and standards. • Resolve issues - Recognise and solve for common patterns of failure in the teamʼs delivery practices, preventing future issues by improving skills, processes or tooling. Measure the cost or value of issues, and open lead incident responses and post-mortems. • Engineering standards & frameworks - Contribute to Xero's engineering standards and frameworks. Work closely with engineering leadership to apply standards to software and delivery processes. • Continuous improvement - Proactively maintain, grow and share knowledge of development technologies used in the development of Xeroʼs software applications. • Deliver infrastructure in a production environment - Champion automation of delivery processes and ensure deployment pipelines are fit for purpose. Coach and support engineers to ensure all software is running as expected and proactively work to prevent customer facing problems. • Modern software and delivery practices - Be a proactive champion of agile and delivery practices who coaches and develops others in this space in order to ensure a consistent approach to ways of working. • Recruitment - Participate in interviews and recruitment processes
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Independently lead and manage the delivery of requests from the business (e.g.: SLT, XLT) for specialised audits/reviews • Be an ambassador for Risk & Assurance within the organisation • Identify and report on areas of weaknesses in internal controls and processes, including recommendation of remediatory action for streamlining and/or improvement based on best practice. • Identify and make recommendations on systems and business process re-engineering opportunities • Lead the follow up of recommendations to ensure the business are making improvements and/or remediating control deficiencies • Ensure appropriate risk management and assurance processes and policies are in place and operational • Engage and manage the Assurance Co-source partner where required, to ensure work is delivered to quality, time and budget expectations.
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Create software: Care deeply about customer problems and technical excellence, develop high-quality and scalable software, and coach others to do the same. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews as a role model for giving and receiving feedback.
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Bonus points if you have experience with: • AWS or Azure • Kubernetes, Docker • Typescript • MS SQL and/or NoSQL • Continuous delivery & deployment pipelines (Azure DevOps, TeamCity, Spinnaker) • Infrastructure as Code (Cloudformation, Terraform, Kotlin) • Desktop Applications
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Build and Scale a Multi-Segment Function: Develop and execute a comprehensive strategy to establish a best-in-class sales development function, with distinct sales motions that address SMB, Mid-Market, and Enterprise customer needs
Developing Detection Logic: Crafting advanced queries, rules, and signatures for platforms like the SIEM to detect anomalous or malicious activity.
Advisory & Training: Provide compliance advice to the business and risk teams, develop and deliver training programs, and serve as a point of contact for compliance inquiries.
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Plan and run 1: Many client and Partner events designed to accelerate growth of revenue and new customers • Relationship management of existing accounting Partners • Creating, presenting and attending Xero Partner events whilst driving Partner and staff attendance to webinars, events as well as certification training • Educate Partners through the mechanics and benefits of the Xero Partner program • Ensure Partners receive timely product and educational updates • Combat churn and risk of deletion through education and value proposition • Educate Partners on all Partner resources available and remain certified • Collate feedback from Partners on feature requests and relay through the appropriate channels • Influence adoption of Xero’s adjacent products • Early detection and mitigation of deletion risks • Driving online strategy deep within the practice, and increasing the number of active users within each firm • Identify any gaps in knowledge, strategy or buy-in within a firm, you’ll work to close these gaps and ensure the Partner is aware of the resources available to them • Working closely with the Partner Consulting team to deliver individual and territory goals • Liaise/present with key add-ons to Partners • Develop customer programs, processes and best practices including a deployment blueprint and tips for using our product • Experience with managing long term client relationships • Experience with presentation and spreadsheet tools inclusive of CRM database skills • Direct knowledge and hands on experience with the workings of an accounting practice and it's systems • An interest and intrigue in the emerging online accounting market • Proven sales performance and results driven with loads of initiative and ability to work autonomously • Outstanding communication and presentation skills and an enthusiasm for building strong relationships, including strong public speaking skills • The ability to create a quick and strong rapport with Partners • An urgency to meet and exceed expectations of Partners
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Stay hands-on: Dedicate at least 50% of your time to technical tasks, including code and design reviews, technical kick-offs, legacy code exploration, proof-of-concept development, and incident response.
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Developing Detection Logic: Crafting advanced queries, rules, and signatures for platforms like the SIEM to detect anomalous or malicious activity.
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Deliver impactful projects: Take ownership of semi-annual/annual outcomes, ensuring successful delivery while improving team effectiveness.
Management and delivery of major elements of Xero’s investor relations strategy and key projects within Xero’s annual investor/stakeholder engagement program including: Results announcements , Annual General Meeting, domestic (ANZ) and international investor roadshows / conferences, and our Xerocon events • Undertake complex analysis around market expectations and sentiment on behalf of various stakeholders across the business including the CFO Leadership Team, Xero Leadership Team and Board • Coach and develop members of the Investor Relations team • Manage the preparation of detailed analysis / financial modeling on behalf of the Investor Relations team to support responses to inbound investor and analyst queries and organise/host investor meetings • Project manage preparation of high-quality investor materials and market-related press releases for lodgement on the ASX • Play a key role in the preparation of other external and internal communications including annual/interim reports and investor presentations, Q&A documents, presentations, speaking notes and board papers • Become a point of contact for the Investor Relations team when it comes to handling inbound investor and analyst queries • Prepare financial analysis and reporting to help Xero monitor market trends including consensus forecasts • Play a key role in preparation of board reporting, and conduct proactive investor targeting, using shareholder registry analysis • Help manage Xero’s pre-AGM engagement strategy including arranging time with management and/or board directors and preparation for (or response to) interactions with proxy advisors and shareholder associations • Build market knowledge through monitoring market activity, news flow, peer activity, macro events and other relevant indicators for use in engagement with external and internal stakeholders • Conduct detailed analysis of and public information releases of key competitors plus relevant industry developments in Australasia and globally • Play a role in supporting / managing delivery of additional ad-hoc projects that require Investor Relations input such as M&A, forecasting/planning and treasury/capital management, and ESG related projects • Proactively understand and manage risks as they relate to your role • Proactively understand and manage compliance and regulatory obligations for your areas of responsibility. • Playing a key role in preparing key materials for external stakeholders • Becoming a trusted and influential partner to Corporate Communications, Strategy, Legal, and the Xero Leadership Teams • Act as a key contact to investor and analyst community both within the domestic market(s) and internationally • Confident written and verbal presentation of research and analysis of complex matters in an accurate and succinct way to senior members of the management team (including the Xero Leadership Team), with a view to support key decision-making • Take primary responsibility for some of the activities of the Investor Relation function • Scope to develop and shape Xero's investor relations function and wider reputation in the market as the company evolves and grows at pace • Around 3-4 years work experience within either investor relations, finance, corporate strategy, capital markets, consulting or functions. • Direct experience in an ASX listed company FP&A or Investor Relations will be viewed favourably • Exposure to technology/SaaS/high growth companies will be viewed favourably • A strong academic track record with a tertiary qualification in a numerically focused discipline specifically in accounting of finance • Additional finance-related professional qualifications such as CA or working towards CFA (Level I completed or above), will be viewed favourably • Strong problem solving, analytical and project management skills • Accounting and / or finance knowledge & skills, with experience in FP&A or capital markets a plus • Excellent written, verbal and relationship building skills in order to promote ideas and analysis to a wide range of Xero stakeholders including investors, other internal teams and members of the Xero Leadership Team and Board • Capacity to work in a flexible work environment, managing the need to engage with stakeholders in US / UK timezones • The ability to work comfortably with financial datasets in Excel / Google Sheets and perform analysis to create reports and presentation using various software packages (i.e Google G Suite and Microsoft Office)
Team Leadership: Lead and develop a team of Managers, providing coaching, mentorship, and performance management.
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Demonstratable knowledge, skills, and expertise of technical leadership. This will include: driving project goals, maintaining high standards of quality, and a deep understanding of the relevant technologies, tools, and processes. • Broad technical exposure, ideally in a full-stack environment with a lean towards front-end technologies; coupled with previous exposure of designing and building modern engineering stacks. • A focused mindset to champion a culture of experimentation, encouraging the team to test new ideas and technologies through prototypes and proof-of-concept projects. • Previous experience working across experimentation, onboarding, and/or personalization of a SaaS product would be highly beneficial. • Strong leadership and stakeholder traits, with the ability to negotiable and influence others without authority, always keeping Xero's values at heart.
Enterprise Compliance Analytics Strategy: Assist in identifying and implementing data analytics and AI solutions to optimise compliance processes and enhance efficiency.
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Stay hands-on: Dedicate at least 50% of your time to technical tasks, including code and design reviews, technical kick-offs, legacy code exploration, proof-of-concept development, and incident response.
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Reporting to the Head of Partner Marketing Operations, you’ll: • Support a global team of Partner Marketers with all-things data analytics, campaign and data operations. • Maintain and continuously improve Partner Marketing’s key dashboards, datasets and reporting cadences. • Build globally scalable measurement frameworks, methodologies and dashboards, including delivering documentation and enablement to uplift data and analytics proficiency across the Partner Marketing team. • Effectively manage a fast-paced inbound work queue and balance a medium to long-term project roadmap. • Work with Marketing Technology and Engineering to improve data pipelines and their availability in Xero reporting tools to unlock new reporting capabilities. • Act as Partner Marketing’s data and analytical systems expert, including supporting the investigation, diagnosing and troubleshooting of errors, providing consultation and/or training as requiredSupport ad hoc data and analytics requirements from the Partner Marketing team. • Be fully aligned to Partner Marketing Objectives and Key Results and Xero’s Partner Marketing and Sales funnel, proactively identifying data-led ways to solve for business and customer challenges. • Align yourself with other Analytics and Operations teams at Xero, bringing best practices back to Partner Marketing. • Hands-on experience in the SaaS Marketing and Sales tech stack.
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Partner with the Product Design Director(s) and Principal or Lead Designer(s) in your product area to lead projects and mentor designers. Work with design leadership within your portfolio to understand the Product Design vision and direction. Help drive consistency and quality of execution within your product area to deliver beautiful, enabling, and meaningful experiences which solve the customer problem and align to business strategy. On a day to day basis you will undertake your own work as well as lead and mentor others to: • Partner with peers across Product, Technology, Product Marketing and other functions to inform strategies and objectives, scope road maps, agree priorities and plan work programs to help fulfill user needs and business objectives across your product areas or portfolio • Contribute to Product visions, along with plans for evolutionary, iterative updates, that allows the Product vision to be realized over time • Collaborate with designers across other product areas to understand connections and opportunities to learn & leverage each other's work or work in more efficient ways. • Collaborate with design leadership to introduce new technologies, techniques and design tools to improve performance and process • Collaborate with designers across the org to ensure design is working towards a seamless end to end customer experience • Collaborate with the product team to implement and improve design patterns, and when needed invent new design patterns • Along with designers in your team, produce and share prototypes, concepts showing how a user will experience your solution – the service and/or product • Scale and evolve solutions to critical customer problems across multiple teams and areas of the business • Partner closely with researchers or lead studies to understand customer needs and advocate to solve the right customer problems • Conduct desk research including domain and competitor analysis, interaction/design trends and 'best of' examples • Analyze relevant considerations such as research insights , product strategy and roadmaps, technical environment and constraints • Create frameworks such as wireframes low/high-fi, visual frameworks, content/data models etc, which articulate the components, journeys and elements required to solve 'the problem' • Challenge current solutions, by exploring ideal future concepts and identifying new interaction solutions and patterns that meet customer needs in a better way • Develop phased design solutions that bridge the gap between a future state and current patterns, XUI design system and other relevant constraints and considerations • Collaborate with other designers to test ideas, share challenges, mentor others in their work, provide feedback and build quality in our practice • Design for accessible inclusive experiences that meet or exceed best practice and all internal standards • Develop detailed interactions and interfaces which are smart, contextually relevant & deliver measurable results • Present and communicate design work to a range of different audiences • Create effective handover materials which clearly communicate how the design should look and behave throughout interaction flows and journeys (e.g. User flow diagrams, design specifications, experience/interaction specifications etc) • Partner closely with Design Research and Product colleagues to identify research opportunities, plan and undertake research and testing relevant to your product area. • Participate or where necessary conduct generative user research to understand customer underlying goals, needs, behaviors and pain points • Participate or where necessary undertake synthesis of research data, drawing out and articulation of insights • Participate or where necessary conduct user testing in conjunction with the Design Research or ReOps team • Influence, challenge and support designers within your product area to deliver high quality product experience • Work with your Product Design Director to contribute towards strategic product initiatives • Facilitate cross functional team workshops to bring everyone together at key points in the process and around key decisions • Collaborate with cross functional teams to ensure proposed solutions balance user needs, business strategy and technical constraints • Partner with development teams during sprints to provide design QA and problem solve issues as they arise • You’re continually lifting the bar in your own product design work, creating inspiring and innovative solutions and you’re helping other Designers do the same • You’re respected by your peers, the design team, and Product leaders • You’re leading and delivering on schedule against agreed deadlines, to the highest quality standards • You’re collaborating and communicating well with your Xero colleagues, especially Design, Product & Technology teams
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Lead and develop the regional Workplace team: Provide leadership, guidance, and support to your team, ensuring a consistent and high-quality workplace experience for staff and visitors across your portfolio.
Drive Impact: Lead the Engineering strategy, development, and delivery of innovative solutions that empower accounting professionals.
Leadership: Provide outstanding leadership and motivation to the team balancing empowerment and autonomy while ensuring accountability.
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Technical skills: semantic understanding of associated data, SQL and ability to interrogate data sets
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With a 75: 25 split of focus between Australia and New Zealand, you will be responsible for coordinating and delivering digital tax and open banking public policy influence, helping it deliver its mission to supercharge small businesses.
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Design Practice and Thinking: collaborate with product managers, engineers, and other designers. You'll champion the value of design, dive into research and analysis, help define the problems we're solving, and create design frameworks (think wireframes, visual layouts, etc.). You'll explore innovative interaction solutions, develop phased design approaches, build prototypes, and work closely with other designers. Designing for accessibility and creating detailed interactions and interfaces will also be key.
We make it beautiful: Support, develop and deliver by actively measuring, monitoring, and continuously improving the performance and reliability of applications you are responsible for.
Build Reliable and Performant Solutions: Lead initiatives for the delivery of large, consistent and scalable Design System. Build, maintain, and improve the organisation’s design system, including reusable UI components, patterns, and guidelines
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Engineering: • Maintain a positive and constructive relationship between yourself, your product peers, and your team. • Ensure your team’s delivery pipeline is flowing at a predictable and sustainable pace, raising and addressing blockers as appropriate. • Ensure accurate, fit for purpose and sustainable delivery systems exist in your team. You'll be responsible for your team providing informed estimates, delivery forecasting, capacity planning, and associated reporting. • Ensure the health of all the teamʼs products is well understood by the team, discoverable by the wider organisation, and able to be addressed, should problems occur. • Understand and advocate the Xero Engineering Standards. Working as part of a leadership group, you’ll facilitate an engineering approach that is compliant to these standards and fosters sustainably excellent engineering. • Working with your peers in Product and your team, assist in the development roadmaps and plans which effectively and efficiently deliver business outcomes. • Maintain a current knowledge of engineering technologies used in the development of Xero’s software applications. Stay up-to-date with emerging engineering practices, techniques and frameworks. • Work with engineers and CX teams to troubleshoot and resolve production issues, where appropriate. Ensure that post-incident learnings are collected and actioned. • Coach and enable your team toward effective and efficient delivery.
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A willingness to work alternative hours (05: 00 - 13:30; 09:30 - 18:00; or 14:30 - 23:00 SAST). • Communication skills, both verbal and written. • An interest and understanding of technology and information systems. • A proactive approach to work. • Great problem-solving skills. • A growth mindset. • A passion for creating great customer experiences. • The motivation to join a fun, high-performing team in a fast-paced and dynamic work environment.
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Deliver impactful projects: Take ownership of semi-annual/annual outcomes, ensuring successful delivery while improving team effectiveness.
Deliver impactful projects: Take ownership of semi-annual/annual outcomes, ensuring successful delivery while improving team effectiveness.
Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform
Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform
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Partnership Product Strategy: Developing and communicating a clear product vision and strategy for integrations and partnerships. This includes identifying and prioritizing potential partners and integration opportunities that align with Planday's overall product and business objectives.
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Independently lead and manage the delivery of requests from the business (e.g.: SLT, XLT) for specialised audits/reviews • Be an ambassador for Risk & Assurance within the organisation • Identify and report on areas of weaknesses in internal controls and processes, including recommendation of remediatory action for streamlining and/or improvement based on best practice. • Identify and make recommendations on systems and business process re-engineering opportunities • Lead the follow up of recommendations to ensure the business are making improvements and/or remediating control deficiencies • Ensure appropriate risk management and assurance processes and policies are in place and operational • Engage and manage the Assurance Co-source partner where required, to ensure work is delivered to quality, time and budget expectations.
Create software: Care deeply about customer problems and technical excellence, develop high quality and scalable software, and coach others to do the same. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews as a role model for giving and receiving feedback
Create software: Care deeply about customer problems and technical excellence, develop high quality and scalable software, and coach others to do the same. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews as a role model for giving and receiving feedback
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Take an active role in the annual and quarterly OKR process, with support from product leadership Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions.
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Expert level hands on practitioner skills in one or more of: time series forecasting, natural language processing, classical machine learning, deep learning • Ability to grasp and teach the mathematical concepts that underpin the domains outlined above
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Collaborate with internal stakeholders and external creative partners (freelance: designers, videographers, copywriters and agency partners) to develop compelling social-first content. • Manage and monitor our social media channels, engaging with our audience and bringing our brand to life online. • Drive creative innovation by experimenting with new content formats, styles, and storytelling techniques to maximize engagement. • Ensure brand consistency across all social media content while adapting for platform best practices. • Analyse social media and content performance metrics to identify areas for improvement and measure the impact of our efforts. • A seamless content engine that produces innovative, high-quality social media content at scale. • Increased follower growth, engagement rates, and meaningful interactions across social media channels. • Improved brand awareness, reach, and audience sentiment - core objectives are growth in positive mentions of Xero, and growth in owned engagement and advocacy. • Content consistently aligns with key business objectives with measurable impact. • A culture of creative experimentation that leads to new content formats and storytelling approaches. • Efficient content production workflows that enable agility without sacrificing quality. • Creative Excellence – A strong understanding of what makes social media content engaging, shareable, and impactful. • Strategic Thinking – Ability to align content production with business objectives, audience needs, and platform trends. • Collaboration & Influence – Proven experience working cross-functionally with designers, videographers, copywriters, agencies, and freelancers. • Innovation & Experimentation – A passion for pushing creative boundaries and testing new content formats and storytelling techniques. • Project Management – Ability to manage multiple projects and deadlines, balancing creative quality with efficiency. • Data-Driven Mindset – Ability to interpret content performance data and apply insights to future content strategies. • 4+ years of experience in social media marketing, creative and strategy, preferably in a mid-level role (oversees and executes production). • Proven experience producing high-impact social content that drives growth, engagement and advocacy. • Experience developing and executing successful social media campaigns. • Strong understanding of social media platforms, content trends, and best practices. • Experience in creating high-quality, engaging content for social media. • Proficiency in working with copywriting, creative tools (Canva), video production tools (mobile phone capture, CapCut, Premiere Pro), and social media measurement/analytics.
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This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.
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Experimentation Design: Design and run growth based experiments across the relevant product surface areas for Payments within Xero, using hypothesis based testing and various methods to validate them.
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Team Leadership: Monitor and coach team members, feeding back to the team to support their continuing development and ensure all are adopting best practice to support repeatable activities.
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You will be part of the Global Marketing team and you will work with the US. You will have the ability to travel if required.
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Talent Magnet: Deep understanding of talent sources in key markets. Proactively develops and implements plans to build talent pipelines.
Technical skills: semantic understanding of associated data, SQL and ability to interrogate data sets
Financial Acumen: Practical understanding of financial statement analysis, transfer pricing methodologies, or financial modeling, with expertise in at least one area.
Financial Acumen: Practical understanding of financial statement analysis, transfer pricing methodologies, or financial modeling, with expertise in at least one area.
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A team-first approach aligned with Xero’s values: kind, collaborative, customer-focused, action-oriented
A team-first approach aligned with Xero’s values: kind, collaborative, customer-focused, action-oriented
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Cloud: AWS (RDS, S3, VPC, IAM, CloudWatch), GCP, Azure
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As a founding member of the US Payroll team, you will: Significantly impact the delivery of a product that small business owners love and that simplifies the payroll process. • Scale services supporting millions of users. • Collaborate with Product Managers, Design, and other Xeros to define software requirements and accelerate feature delivery. • Design and deploy high-scale, highly efficient orchestration workflows. • Design, build, and integrate with third-party APIs and services. • Contribute to a culture of continuous improvement while shaping the future of our technical stack.
Critical competencies
Stay hands-on: Dedicate at least 50% of your time to technical tasks, including code and design reviews, technical kick-offs, legacy code exploration, proof-of-concept development, and incident response.
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Design practice and thinking: You'll contribute to the Product Design vision by delivering consistent, high-quality designs. You'll advocate for design value and collaboration, conducting research to understand context and trends. You'll help define problems and create frameworks (wireframes, visual designs) to articulate solutions. Exploring future concepts and developing phased approaches while considering our design system and constraints will be key. You'll prototype ideas, collaborate for feedback, and partner with other designers for cohesive experiences. Designing for accessibility and developing smart interfaces are essential. You'll effectively communicate your work with cross-functional peers across product and engineering..
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Performance: Lead the development and implementation of performance engineering strategies, including system performance measurement, tracking, and reporting for key systems.
Experimentation Design: Design and run growth based experiments across the relevant product surface areas for Payments within Xero, using hypothesis based testing and various methods to validate them.
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Own the creation, collection and ongoing monitoring of metrics and SLA’s associated with the problem management process including (but not limited to): • TT* metrics associated with the incident • MTT* metrics across all incidents within Xero • SLA adherence for creation of Post incident artifacts such as Post Mortem documentation, Post Incident Review meeting completion and Post Incident Action completion • Proven exposure working in a highly technical environment within a SaaS or cloud business; preferably in a Service Operations, Service Management, or SRE role • Strong communication (oral & written) skills including the ability to translate technical issues/concepts into agreed actions • Practical experience in defining and managing problem management practices, processes and tools. • Experience and qualification in ITIL • Experience and qualification in problem solving methodologies such as Kepner-Tregoe or alternative methodologies • Highly experienced in Quantitative and Qualitative data analytic methodologies and tools. • Experienced in applying modeling techniques like machine learning algorithms to data in order to uncover patterns and predictive insights • Experienced in visualizing data findings using data visualization tools like Tableau, Power BI and Excel • Experienced in communicating data-driven insights and recommendations clearly to stakeholders through reports and presentations
By connecting and analysing data from diverse sources, you’ll link insights and uncover hidden opportunities to improve the customer journey. You’ll translate complex ideas into simple, actionable plans that inspire teams and resonate with a variety of audiences. Most importantly, your work will keep us focused on what truly matters: supercharging small businesses. • A degree or training in a Design Research course — or equivalent portfolio of work to match. • A portfolio of work that demonstrates high-quality and influential communication of insights, highlighting the business impact and taking ownership of reaching business outcomes. • Excellent communication and stakeholder management skills, with the ability to articulate design decisions and influence product strategy. • A deep understanding of user-centred design principles and a passion for creating intuitive and engaging experiences. • Proven experience coaching and mentoring design teams, fostering a collaborative and high-performing environment. • Ideally, experience working in a fast paced, agile product environment
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Programming Languages: Familiarity with JavaScript and TypeScript for both front-end and back-end development.
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Critical competencies
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Strategic Decisions Making: Work autonomously on various projects, helping teams size the financial and commercial impact of new projects/activities as well as build strong business cases for Regional and Global Leadership review.
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The best things about being an Account Manager at Xero are that every day is different and we work at a fantastic pace. You will spend most of your time meeting remotely with Partners to understand their businesses and positioning how Xero can work with them more closely: • Responding to all prospective partner enquiries • Proactively contacting your partners to offer support and further develop those accounts • Managing and responding to all incoming sales tickets from prospective, and existing partners • Supporting existing and prospective Partners through their Xero Partner Journey from the initial Certification stage. • Maintaining accurate information relating to sales tickets, inbound & outbound calls in our CRM system (Salesforce) at all times • Maintaining and updating the CRM system of all practice staff and contact details, including adding new leads • Continuously develop your knowledge of Xero features and functionality by staying up to date withXero training and Webinars • Experience within Inside Sales or Account Management (essential) • Small business accounting software experience (desirable) • Experience in inbound phone and email sales • Experience with computers and applications software, including the Google suite of applications and CRM database skills required • Accounting Product knowledge and workings of an Accounting Practice (desirable) • Previous experience in a SAAS company would be beneficial • An interest in the emerging online accounting market • Ability to build rapport with partners over the phone creating lasting relationships • Attention to detail and follow-up • Process driven and ability to take ownership • Loads of initiative and self motivated • Outstanding communication skills, both written and verbal • Passion and desire to make a difference
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We make it beautiful: Support, develop and deliver by actively measuring, monitoring, and continuously improving the performance and reliability of applications you are responsible for.
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The ability to bring clarity when things are ambiguous: you seek the answers you need and keep moving forward • Strong software engineering experience • Experience with at least some of the following technologies - Flink, Java, Go, Kubernetes, Kafka, Dynamo DB
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The ability to bring clarity when things are ambiguous: you seek the answers you need and keep moving forward • Strong software engineering experience • Experience with at least some of the following technologies - Flink, Java, Go, Kubernetes, Kafka, Dynamo DB
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Stay hands-on: Dedicate at least 50% of your time to technical tasks, including code and design reviews, technical kick-offs, legacy code exploration, proof-of-concept development, and incident response.
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During your time with us we’re expecting key projects to include: Product-Market-Fit analysis, customer lifecycle insights, as well as supporting product teams. • Exceptional data models that consistently deliver accurate, high-quality data assets, underpinning strategic initiatives. • Proactive delivery of actionable insights and critical metrics that directly lead to informed decisions and tangible business improvements for product and commercial teams. • Development and implementation of intuitive and highly impactful visualizations and dashboards that significantly elevate data-driven decision-making across Planday. • Insights and recommendations that are consistently trusted and acted upon by product and commercial teams, stemming from rigorous analysis and robust data practices. • Clear and compelling communication of complex data insights, fostering understanding and alignment among stakeholders, resulting in measurable positive business impact. • Proactive problem-solving and innovative thinking in addressing data-related challenges, leading to continuous improvement and advancement in our analytical capabilities. • Successful exploration and implementation of advanced analytical techniques, including machine learning, to unlock new opportunities and generate groundbreaking insights. • Proven experience in Python, R, and advanced SQL (including window functions, CTEs) for advanced data management and statistical analysis. • Proficiency in crafting compelling data stories, leveraging visualization tools like Tableau to transform complex datasets into clear, impactful visualizations that resonate with diverse stakeholders. • Proven capability in product opportunity sizing, metric development, and building robust metric trees to guide product strategy and evaluation. • Demonstrated ability to lead and optimize data wrangling and cleaning processes across multiple, complex projects. • Exceptional communication skills, capable of translating complex data insights into compelling narratives through data storytelling and high-impact presentations for both technical and non-technical audiences. • A highly analytical mindset, consistently identifying and solving complex data challenges with innovative solutions that directly drive data-driven strategic decisions. • Practical application of machine learning fundamentals to solve specific business problems through predictive modeling.
Onboard new apps into Xero’s app partner program. This may include: answering technical questions from app partners; certifying integrations to ensure they meet our high standards; employing analytical skills and creativity to solve for complex use cases. • Manage relationships with various app partners through Salesforce, email, and meetings - Aiming to drive awareness of Xero APIs and app partner program. • Engage and educate developers through videos, blog posts, code samples on Github, and present technical content to developers on webinars and at live events. • Self motivated and team oriented - Able to work both autonomously and effectively as part of a geographically dispersed team. • Excellent communication and technical writing skills - Ability to discuss technical topics in a clear and concise way, confident in conversations about APIs, accounting and driving commercial success. • Passion for inspiring developers through creative code and content - Experience with basic video editing and other content creation fundamentals. • Experience participating in developer communities online or in person (ideally including presenting technical topics to a developer audience preferred but not essential). • Any formal training or understanding of accounting concepts would be highly beneficial. • Any previous exposure to software engineering would be highly beneficial.
Onboard new apps into Xero’s app partner program. This may include: answering technical questions from app partners; certifying integrations to ensure they meet our high standards; employing analytical skills and creativity to solve for complex use cases. • Manage relationships with various app partners through Salesforce, email, and meetings - Aiming to drive awareness of Xero APIs and app partner program. • Engage and educate developers through videos, blog posts, code samples on Github, and present technical content to developers on webinars and at live events. • Self motivated and team oriented - Able to work both autonomously and effectively as part of a geographically dispersed team. • Excellent communication and technical writing skills - Ability to discuss technical topics in a clear and concise way, confident in conversations about APIs, accounting and driving commercial success. • Passion for inspiring developers through creative code and content - Experience with basic video editing and other content creation fundamentals. • Experience participating in developer communities online or in person (ideally including presenting technical topics to a developer audience preferred but not essential). • Any formal training or understanding of accounting concepts would be highly beneficial. • Any previous exposure to software engineering would be highly beneficial.
What You'll Do (Design Practice): Partner with the Principal Designer(s), the Design Leadership Team and Design Operations Leads to implement initiatives which help to continually evolve and grow our design practice. • Introduce new technologies, techniques and design tools to improve performance and process. • Encourage and support team members to collaborate effectively across Design, Research, Accessibility, Product, Engineering and Product Marketing to fulfill user needs and business objectives across your product areas or portfolio.
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Focus on learning and growth: Continuously expand your knowledge and skills, contribute to Xero's standard for engineering excellence, and support your team in building products together.
Critical competencies and experience: • Regularly practices test-driven and trunk-based development. • Confident with CI/CD concepts and tooling. • Able to implement resilient software design patterns. • An eye for detail and passion for good UI/UX. • Strong command of Xcode IDE. • High coding standards and an emphasis on testing. • Experience in developing software that is secure, performant and scalable. • Experience with agile methodologies. • Experience using and keeping up with latest iOS development trends. • Swift proficiency. • Knowledge and experience working with MVVM and clean architecture patterns. • Human – Xeros are authentic, inclusive and really care. • Challenge – Xeros dream big, lead and embrace change. • Team – Xeros are great team players. • Ownership – Xeros deliver on our commitments. • Beautiful – Xeros create experiences that people love.
Challenge: Xeros dream big, lead and embrace change.
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As an Associate Partner Consultant, your role is to support Xero’s Partner Sales channel, whose aim is to support accounting and bookkeeping firms’ continual success in migrating clients on to the Xero platform and help them develop and execute a digital strategy. You will work directly with the Partner Consulting team and Global Migration Team to assist in data migration projects and work towards delivering 1: 1 and 1:many training and webinar sessions to accountants and bookkeepers who use Xero. • You will primarily collaborate with the post sales partner consulting team and focus on the motions of onboarding, client conversions, training and ad hoc support. These motions will primarily be delivered to partners on a business plan and tasks will be directly related to the ultimate goal of helping them activate their placeholder subscriptions. You will execute on these motions through both on-site and virtual meetings, but the expectation is that travel for on-site support will be required for 50-75% of your time. Your ability to execute on training plans and office visit agendas, while able to pivot when necessary, will be vital to your success. You will need to be able to operate on your own to better identify clients, prepare and upload files for conversion, and deliver ad hoc training. • Travel will be necessary, up to 2 cities a week with the option of virtual connection where appropriate. • Demonstrate Xero solutions including Xero HQ, Xero Inventory Plus,, Xero Practice Manager, Xero Report Templates, Xero Workpapers, and Hubdoc in post-sales context to Accountants and Bookkeepers • Work closely with Partner Consulting team to deliver implementation plans for Partners • Assist partners with data conversions through detailed project planning and training guidance • Educate partners on all partner resources available, handling Partner technical queries and escalations • Updating CRM system (Salesforce) with all client communications including calls, emails and meetings • Maintaining and updating CRM system of all practice staff and contact details • Manage the creation of resources (processes/videos) for frequently asked questions from Partners • Establish expectations with internal (account manager, primary supporting partner consultant) and external stakeholders (firm owners, champion, other staff, conversion partners, etc.) • Schedule virtual and on site meetings with relevant stakeholders • Validate the best method of bringing the partner’s clients onto Xero • For manual conversions, walk the partner through the process of importing relevant client data; facilitate conversions on site to expedite the process • For data conversions, determine the best conversion partner, be it GMT, Jet Convert, Advance Track, or other • Assist the partner in manually preparing files for conversion, and assist in initiating the conversions • Support the partner during the entirety of the conversion process (communicating with conversion partner, reviewing converted files, etc.) • Execute formal trainings as determined by the primary supporting partner consultant
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Customer Communication: Engage with customers via telephone, online chat, and email.
Reward Strategy & Policy (Revenue & Marketing): Provide expertise in compensation strategy, policy, and frameworks appropriate for the technology industry, particularly for supporting small business (SMB) and partnership-focused sales and marketing models. • Support the design of compensation policies that support the attraction, retention and motivation of key talent, including incentive plans and reward programmes, specifically within Xero's Revenue and Marketing functions.
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Intermediate proficiency in use of one or more programming languages: Apex, JavaScript, Aura, Lightning Web Components. • Experience with Salesforce development and implementation lifecycle including deployment tools and processes such as GitHub, SFDX, DX CLI. • Understanding of CI/CD concepts and tooling is beneficial. • Ability to problem solve and collaborate with others on issues. • Great communication, as our team is spread across the globe you will need to clearly communicate with stakeholders in a timely manner on our productivity tools and via virtual meetings. • Passion and a thirst for learning, along with a strong drive to accomplish your tasks.
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The ability to bring clarity when things are ambiguous: you seek the answers you need and keep moving forward • Strong software engineering experience • Experience with at least some of the following technologies - Flink, Java, Go, Kubernetes, Kafka, Dynamo DB
The ability to bring clarity when things are ambiguous: you seek the answers you need and keep moving forward • Strong software engineering experience • Experience with at least some of the following technologies - Flink, Java, Go, Kubernetes, Kafka, Dynamo DB
Critical competencies and experience: • Strong advocate and teacher of TDD and automated tooling to safely and repeatedly release code. • Proficient with CI/CD concepts and tooling. • Able to make major code design decisions for individual products. • An eye for detail and passion for good UI/UX. • Expert command of Android Studio IDE. • High coding standards and an emphasis on testing. • Experience in developing software that is secure, performant and scalable. • Experience with agile methodologies. • Experience using and keeping up with latest Android development trends. • Kotlin proficiency. • Knowledge and experience working with MVVM and clean architecture patterns. • Human – Xeros are authentic, inclusive and really care. • Challenge – Xeros dream big, lead and embrace change. • Team – Xeros are great team players. • Ownership – Xeros deliver on our commitments. • Beautiful – Xeros create experiences that people love.
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Execute on the Xero Developer Platform Marketing and Developer Engagement strategy to drive growth and engagement within the Xero partner ecosystem with a focus on content, communications, community and programs. Including: 1. Program delivery that enables growth opportunities for Xero Developers and insights for Xero. This will include ongoing program evaluation and development, cross team communication, review and governance 2. Writing targeted education and content to build engagement, increase product utilisation and inspire partner advocacy 3. Email nurture campaigns improving the developer experience, product adoption and onboarding into the Xero App Store / platform 4. Xero Developer brand improvements to drive awareness and acquisition 5. Re-invigorating and boosting engagement across Xero developer social channels and community forums • Collaborate with Head Of Platform Marketing, Head Of Growth and Partnerships to deliver channel acquisition programs • Work with product marketing to ensure we have a compelling ecosystem platform and partner value proposition, and translate this through the Xero developer brand and partner enablement • Work with HO Platform Marketing and Product to optimize the Xero Developer Centre to improve experience and conversion through the developer acquisition funnel.
Execute on the Xero Developer Platform Marketing and Developer Engagement strategy to drive growth and engagement within the Xero partner ecosystem with a focus on content, communications, community and programs. Including: 1. Program delivery that enables growth opportunities for Xero Developers and insights for Xero. This will include ongoing program evaluation and development, cross team communication, review and governance 2. Writing targeted education and content to build engagement, increase product utilisation and inspire partner advocacy 3. Email nurture campaigns improving the developer experience, product adoption and onboarding into the Xero App Store / platform 4. Xero Developer brand improvements to drive awareness and acquisition 5. Re-invigorating and boosting engagement across Xero developer social channels and community forums • Collaborate with Head Of Platform Marketing, Head Of Growth and Partnerships to deliver channel acquisition programs • Work with product marketing to ensure we have a compelling ecosystem platform and partner value proposition, and translate this through the Xero developer brand and partner enablement • Work with HO Platform Marketing and Product to optimize the Xero Developer Centre to improve experience and conversion through the developer acquisition funnel.
No description available
Note: this is just a guide, things change often at Xero so we expect people to stay flexible and lean in to whatever the team needs. • Collaborative Program Management. You are an expert at leading the building of plans for complex, multi-team execution. You are recognized for your ability to co-create plans in a manner that enriches shared ownership. You know how to spot risk and coordinate mitigations and are quick to respond to issues, pulling the right people together to resolve the problem. • Technical fluency. You are comfortable to contribute in technical dialogue and are able to build a solid understanding of the technology components that comprise a product. You are able to use your technical knowledge to detect and mitigate challenges and risks in delivering programs at Xero. Past experience as an engineer is an asset. • Agile mindset. You are deeply familiar with agile concepts and you are able to run programs that ensure agility principles can thrive. • Influencing skills. You can influence at all levels of the organization, from pod to product and engineering leadership teams through various influencing techniques. You can convert multiple perspectives into compelling recommendations to move a program forward. • Exceptional Communicator. You confidently communicate the state of your Initiative, both written and verbal, and can adapt your language and communication style to suit any audience. You are comfortable leaning into crucial conversations. • Self-Directed and proactive. You thrive in an ambiguous and fast-paced environment. You take ownership and follow through on your commitments
Note: this is just a guide, things change often at Xero so we expect people to stay flexible and lean in to whatever the team needs. • Collaborative Program Management. You are an expert at leading the building of plans for complex, multi-team execution. You are recognized for your ability to co-create plans in a manner that enriches shared ownership. You know how to spot risk and coordinate mitigations and are quick to respond to issues, pulling the right people together to resolve the problem. • Technical fluency. You are comfortable to contribute in technical dialogue and are able to build a solid understanding of the technology components that comprise a product. You are able to use your technical knowledge to detect and mitigate challenges and risks in delivering programs at Xero. Past experience as an engineer is an asset. • Agile mindset. You are deeply familiar with agile concepts and you are able to run programs that ensure agility principles can thrive. • Influencing skills. You can influence at all levels of the organization, from pod to product and engineering leadership teams through various influencing techniques. You can convert multiple perspectives into compelling recommendations to move a program forward. • Exceptional Communicator. You confidently communicate the state of your Initiative, both written and verbal, and can adapt your language and communication style to suit any audience. You are comfortable leaning into crucial conversations. • Self-Directed and proactive. You thrive in an ambiguous and fast-paced environment. You take ownership and follow through on your commitments
Note: this is just a guide, things change often at Xero so we expect people to stay flexible and lean in to whatever the team needs. • Collaborative Program Management. You are an expert at leading the building of plans for complex, multi-team execution. You are recognized for your ability to co-create plans in a manner that enriches shared ownership. You know how to spot risk and coordinate mitigations and are quick to respond to issues, pulling the right people together to resolve the problem. • Technical fluency. You are comfortable to contribute in technical dialogue and are able to build a solid understanding of the technology components that comprise a product. You are able to use your technical knowledge to detect and mitigate challenges and risks in delivering programs at Xero. Past experience as an engineer is an asset. • Agile mindset. You are deeply familiar with agile concepts and you are able to run programs that ensure agility principles can thrive. • Influencing skills. You can influence at all levels of the organization, from pod to product and engineering leadership teams through various influencing techniques. You can convert multiple perspectives into compelling recommendations to move a program forward. • Exceptional Communicator. You confidently communicate the state of your Initiative, both written and verbal, and can adapt your language and communication style to suit any audience. You are comfortable leaning into crucial conversations. • Self-Directed and proactive. You thrive in an ambiguous and fast-paced environment. You take ownership and follow through on your commitments
Note: this is just a guide, things change often at Xero so we expect people to stay flexible and lean in to whatever the team needs. • Collaborative Program Management. You are an expert at leading the building of plans for complex, multi-team execution. You are recognized for your ability to co-create plans in a manner that enriches shared ownership. You know how to spot risk and coordinate mitigations and are quick to respond to issues, pulling the right people together to resolve the problem. • Technical fluency. You are comfortable to contribute in technical dialogue and are able to build a solid understanding of the technology components that comprise a product. You are able to use your technical knowledge to detect and mitigate challenges and risks in delivering programs at Xero. Past experience as an engineer is an asset. • Agile mindset. You are deeply familiar with agile concepts and you are able to run programs that ensure agility principles can thrive. • Influencing skills. You can influence at all levels of the organization, from pod to product and engineering leadership teams through various influencing techniques. You can convert multiple perspectives into compelling recommendations to move a program forward. • Exceptional Communicator. You confidently communicate the state of your Initiative, both written and verbal, and can adapt your language and communication style to suit any audience. You are comfortable leaning into crucial conversations. • Self-Directed and proactive. You thrive in an ambiguous and fast-paced environment. You take ownership and follow through on your commitments
As a founding member of the US Payroll team, you will: Significantly impact the delivery of a product that small business owners love and that simplifies the payroll process. • Scale services supporting millions of users. • Collaborate with Product Managers, Design, and other Xeros to define software requirements and accelerate feature delivery. • Design and deploy high-scale, highly efficient orchestration workflows. • Design, build, and integrate with third-party APIs and services. • Contribute to a culture of continuous improvement while shaping the future of our technical stack.
Project Management: Successful delivery of department OKRs, legal transformation projects and complex legal matters.