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Hands-on experience with AWS serverless services: Lambda, DynamoDB, S3, CloudFront, API Gateway. • Experience with AWS CDK for Infrastructure as Code. • Experience with RESTful API design and development. • Familiarity with GraphQL (highly desirable but not required). • Solid understanding of software development best practices, including version control (Git), code reviews, CI/CD, and testing frameworks. • Strong problem-solving skills and ability to troubleshoot distributed systems in cloud environments. • Excellent communication and teamwork skills. • Experience working in a DevOps environment, utilizing CI/CD pipelines and automated testing. • Familiarity with additional AWS services such as CloudFormation, ECS, or RDS. • Knowledge of security best practices in cloud-based applications. • Experience with microservices architecture and event-driven systems. • Familiarity with UI/UX design principles for front-end development.
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Complaint Management: Research and resolve customer complaints received by phone, email, fax, social media, and GoodLeap Medallia surveys. Communicate directly with customers, legal representatives and/or 3rd parties. Genpact.
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Financial Modeling & Analysis: Build and maintain complex financial models to analyze new business opportunities and other strategic initiatives.
Complaint Management: Research and resolve customer complaints received by phone, email, fax, social media, and GoodLeap Medallia surveys. Communicate directly with customers, legal representatives and/or 3rd parties. Genpact.
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Evaluates functionality of modules: troubleshoot bugs, test fixes, and verify functionality based on customer need or feedback. • Investigate and resolve application issues, ensuring minimal disruption to business operations. • Provide high level support for enterprise applications, working closely with end users, internal and external teams. • Continuously monitor application performance and system logs, proactively identifying potential issues. • Collaborate with software developers, DevOps, and infrastructure teams to ensure stability and performance. • Conduct in-depth analysis of re-occurring issues, work with Engineering to ensure issues are resolved and publishing results where required. • Create and maintain troubleshooting guides, knowledge-based documents and runbooks for efficient issue resolution. • Identify opportunities for automation to improve support processes and reduce manual work. • Ensure application is functioning per regulations, policies and security standards • Be an advocate for installation partners and investment customers; maintain ownership of requests and follow through consistently until resolution is provided; proactively collaborate in a team environment with peers to assist in resolving customer issues. • Participate in system upgrades, software deployments or any related projects • Bachelor’s Degree in a technical or a related field, or an equivalent combination of education and experience • Minimum of 3 years of work experience, providing enterprise level technical support or software troubleshooting for a B2B company • Speak and write with ease, clarity, and impact, using a communication style appropriate to the subject and the audience; must be fluent in English • Strong problem-solving skills and the ability to diagnose complex application issues • Fast learner with a technical curiosity, high aptitude and critical thinking • Extraordinary customer service and relationship management experience • The ability to effectively shift priorities and work at a rapid pace • Technology exposure to AWS Services such as CloudWatch, DynamoDB, Elasticsearch, Cognito, S3, IAM etc. • Strong understanding of at least one database language • Proficiency in at least one programming language such as Java, C, C++, JavaScript, Ruby, or PowerShell • Display a strong work ethic and do whatever it takes to get the job done • Ability to thrive in a fast-paced environment • Must be available and willing to work in PST or MST timezone
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Lead by example in time management and meeting efficiency: design and demand efficient, concise meetings with the right people present that deliver good decisions and appropriate follow up communication. Follow through and execution. • Learning from projects are analyzed and actioned to improve the current processes. • Suggestions on new/better ways to do things are presented and advocated for. • Challenge, seek understanding if something does not make sense to ensure continuous improvement and innovation. • 5-10+ years in project management in software development, financial services, payments, mortgage lending or equivalent. • Demonstrated ability to define and manage large, cross-functional, complex projects from planning to launch in a remote, multi-time zone work environment. • Experience with project management best practices, agile development methodologies, portfolio wide analytics, decision making, and prioritization. • Strong time management skills • Must understand the software development lifecycle implicitly and collaborate with developers, product managers, creative teams & IT professionals, both internal and external vendors. • Excellent interpersonal skills, ability to develop important relationships with key stakeholders, outstanding conflict management skills, strong influence, negotiation, and presentation skills. Demonstrated communication style & presence to work effectively directly with executive teams. • Excellent analytical skills; proven track record of good decision making and exercising sound business judgment. • Experience in payments industry highly desirable • Experience in business process engineering, implementation, and/or change leadership, highly desirable
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Experience with an end to end reporting & analytics technology: data warehousing (SQL, NoSQL) to BI/Visualization (Tableau, PowerBI, Excel) • Degree in Computer Science or related discipline • Experience with DataBricks/Spark processing • Expertise with relational databases (including functional SQL/stored procedures) and non-relational databases (MongoDB, DynamoDB, Elastic Search) • Experience with orchestrating data pipelines with modern tools such as Airflow • Strong knowledge and hands-on experience with open source web frameworks (e.g. Vue /React) • Solid understanding of performance implications and scalability of code • Experience with Amazon Web Services (IAM, Cognito, EC2, S3, RDS, Cloud Formation) • Experience with messaging paradigms and serverless technologies (Lambda, SQS, SNS, SES) • Experiences working with server-less applications on public clouds (e.g. AWS) • Experience with large, complex codebases and know how to maintain them
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Leadership and Management: Ability to lead and motivate a team, delegate tasks effectively, and provide clear direction.
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Preferred Qualifications
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Solid knowledge of general office software: Windows 10, MS Office, etc. • Knowledge of or interest in learning company-supported applications such as Exchange, Active Directory, DNS and virtual machines. • Experience with or interest in learning desktop hardware, software applications, operating systems and LAN connectivity. • Experience with AD / Office 365 integration is a plus! • Ability to learn and support new software. • Microsoft certifications are desired but not required. • At least 1+ years of professional experience.
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Knowledge of Building Systems: Understanding of HVAC, electrical, plumbing, and security systems, including maintenance and repair procedures.
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Financial Modeling & Analysis: Build and maintain complex financial models to analyze the business unit’s results, including forecasting and budgets.
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Nice to have: Experience working with Single-SPA and Webpack.
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Leadership: Demonstrated ability to motivate and guide teams to success.
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Extensive experience with one or more of the following technologies: C#.NET, TypeScript/JavaScript, Docker, Kafka, and AWS services, coupled with a strong aptitude for learning new tools and frameworks • Experience building RESTful APIs and working with databases • In-depth knowledge of large-scale web application design, including clustering, caching, performance tuning, and scalability strategies • Understanding of agile methodologies like Scrum, Kanban, and agile engineering practices like Test-Driven Development, Continuous integration, and other Extreme programming practices • Strong written and verbal communication skills
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Collaboration: Work closely with product managers, team members, and the design team to meet business requirements and stakeholder expectations.
Manage office activities, including but not limited to: coordinate logistics for remote team and onsite visits, troubleshoot and assist with office issues, complete office administrative tasks. • Support business operations with data analysis and reporting. • Assist IT to setup new hires and provide support for technical issues.
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Extensive experience with one or more of the following technologies: React, Node.js, Typescript, Nest.js, Serverless, SST, DynamoDB, AWS Lambda, API Gateway and Kafka, coupled with a strong aptitude for learning new tools and frameworks. • Experience building RESTful APIs and working with databases. • In-depth knowledge of large-scale web application design, including clustering, caching, performance tuning, and scalability strategies. • An ability to understand and translate legal documents and business requirements into technical solutions. • Strong written and verbal communication skills, with an ability to explain technical concepts to diverse audiences.
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Extensive experience with one or more of the following technologies: C#.NET, TypeScript/JavaScript, Docker, Kafka, and AWS services, coupled with a strong aptitude for learning new tools and frameworks • Experience building RESTful APIs and working with databases • In-depth knowledge of large-scale web application design, including clustering, caching, performance tuning, and scalability strategies • Understanding of agile methodologies like Scrum, Kanban, and agile engineering practices like Test-Driven Development, Continuous integration, and other Extreme programming practices • Strong written and verbal communication skills
Bonus Points (optional section)
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General Ledger Maintenance: • Maintain accurate and up-to-date financial records using accounting software. • Record day-to-day financial transactions, including accounts payable, accounts receivable, and other general ledger entries, ensuring accuracy and completeness. • Monitor and maintain proper documentation for all general ledger entries to ensure audit readiness.
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2+ years of accounting/bookkeeping or loan servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education • Strong understanding of financial reconciliations and payment processing preferred • Intermediate to Expert Microsoft Office (Word, Excel, and Outlook) skills • Strong problem-solving abilities and critical thinking skills (research, gather, arrange, compile, summarize and evaluate data in recommending solutions) • Organized with strong time-management, technical proficiency, and superb attention to detail • Ability to conceptualize and quickly understand new processes • Demonstrate ability to prioritize and work effectively while meeting tight deadlines with accuracy and minimal supervision • Agile and flexible to changes whether driven by shifting industry, investors, company, or department initiatives/mandates • Ability to handle multiple projects simultaneously • Excellent written and oral communication skills • Capability to work independently and as a team player • Ability to establish and build healthy working relations and partnerships with servicers, peers and third parties
Understanding of basic accounting statements: balance sheet, cash flow, income statement • Basic understanding of ABS, whole loan sales, various debt and equity financing structures • Basic understanding of loan underwriting, servicing, and/or operations a plus • Excellent written and oral communication skills • Superb attention to detail • Team player • Comfortable working in a fast-paced, unstructured environment • Must be passionate about finance and/or the renewable energy/home improvement space