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Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
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Layer Mapping: • Utilise remote sensing data (satellite imagery, LiDAR, aerial photography, field surveys) and GIS software to map and monitor habitat, biodiversity, and ecosystem health. • Design and create intricate habitat maps using GIS software (QGIS,ArcGIS,or similar). • Refine map symbology,labelling,and layout for clarity and visual impact. • Manage and organise large geospatial datasets effectively.
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Infrastructure Management: Design, implement, and maintain scalable and resilient cloud infrastructure (AWS, Azure, GCP).
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Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
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Lead and mentor a team of software engineers: Foster a collaborative and high-performing team environment, providing guidance and support to your engineers to help them achieve their full potential
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Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
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Drive Technology Transformation: Play a key role in delivering and designing technology solutions that reshape how our clients operate, while also contributing to the development of innovative digital products and services
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Design and build scalable data pipelines: Architect and implement data workflows for high-volume, high-complexity datasets, ensuring data is reliable, accurate, and accessible for analytics and machine learning applications
Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
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Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
No description available
Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
Lead and mentor a team of software engineers: Foster a collaborative and high-performing team environment, providing guidance and support to your engineers to help them achieve their full potential
Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
No description available
No description available
No description available
No description available
Nice to have: Experience applying wildfire risk models in the utility sector
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Nice to have: Experience applying storm risk models within the utility sector
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You will oversee the customer journey from their initial registration to becoming a paying customer, ensuring their ongoing satisfaction and success with the platform.
Infrastructure Management: Design, implement, and maintain scalable and resilient cloud infrastructure (AWS, Azure, GCP).
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Influence product evolution: Identify patterns in custom implementations and collaborate with Product to influence roadmap priorities • B.Tech (Computer science/ IT) or MCA degree from a top-tier graduation college • 6+ years of hands-on experience in technical project management in a SaaS, enterprise software, or system integration context. • Proven track record of delivering complex, client-specific solutions across cross-functional teams • Strong technical acumen with the ability to translate business needs into detailed technical specifications • Expertise in Agile project management practices and tooling (e.g., JIRA, Confluence, Asana). • Exceptional communication, stakeholder management, and client-facing skills. • Experience working with large enterprise customers is preferred • Ability to manage ambiguity, define structure, and deliver under tight timelines. • A mission that matters—your work protects critical infrastructure and lives. • A global team of the best and brightest across AI, product, field ops, and science. • A seat at the table –Work closely with Product, Engineering, and CS leadership to shape delivery practices and product evolution. • Endless learning – Navigate complex customer landscapes, tackle unique challenges, and grow across business, tech, and product domains. • A fast-moving, respectful culture where outcomes speak louder than org charts.
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Be hands-on: analyze logs, replicate issues, debug root causes, and implement short-term or permanent fixes independently. • Coordinate cross-functionally to unblock • Collaborate with Product, Engineering, and Customer Success to drive resolution of complex technical issues requiring multi-team effort. • Escalate and follow through on dependencies outside the support team's direct control. • Drive operational excellence • Build and maintain structured support workflows—including ticket prioritization, escalation paths, documentation, and handoffs. • Implement and optimize support tools (e.g., Jira, Zendesk) to track status, measure performance, and ensure visibility. • Identify patterns and improve systems • Analyze support trends to distinguish recurring issues from outliers; uncover root causes and recommend product or process changes. • Maintain a backlog of systemic issues and partner with relevant teams to drive long-term resolution. • Represent the customer internally • Act as the voice of the customer in post-incident reviews, product discussions, and planning cycles, using insights from real support cases. • Advocate for product reliability, usability, and supportability based on lived customer challenges. • Deliver concise and actional executive reporting on key metrics –ticket volumes, MTTR, FRT, CSAT, customer pain-points/escalation patterns, system health
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