Key Responsibilities Include: Account Management & Growth • Own a $3M+ BoB for NA-based customers, focusing on renewals, expansions, and upsells. • Leverage data-driven insights to identify growth opportunities within your portfolio. • Consistently meet or exceed Net ARR and related revenue targets. KPI Ownership & Strategic Planning
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Help the team and organization live by our core values: building connections, thinking big and getting 1% better every day. • 3-8 years experience developing distributed systems, microservices, and REST APIs (including using them as integration points with third-party applications) in a variety of programming languages including Golang. • Experience using one of the public cloud providers (AWS, GCP or Azure) with CI/CD pipelines (Travis/CircleCI) to build, test and deploy. • Willingness to mentor junior members of the team. • Bonus points if you have experience with Python, Docker, feature flags, and BDD.
You must overlap and work at least 5 hours within US Central Time business hours (e.g., 9: 00 AM - 2:00 PM Central Time) • You must be available for on-call (after hours) duties for any internal tools/services this new team might own • You must be willing to support the Security Operations team during incidents in performing ad-hoc queries, forensics, etc.
Experience in any of the following: Go, NodeJS, Java, Python, C, C#, or C++, with a willingness to learn Go and/or NodeJS
Plus: Design, develop, and deploy AI solutions to address business challenges and optimize performance. Work with business units, product teams, and stakeholders to identify use cases and deliver AI solutions. • 10+ years experience as an engineer and leading teams. • Experience with cloud technologies (AWS, GCP or Azure)
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Content Management Strategy: Develop and oversee a content management strategy that ensures our GTM team members have accurate, valuable content which is easy to find.
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Bachelor's degree in Communications, Marketing, or related field.Bonus: Experience marketing to an IT audience.
A strong team player who helps the team live by our core values: building connections, thinking big and 1% better every day • Experience designing and implementing core infrastructure components of a platform • Experience managing cloud deployments with Terraform • Experience with configuration management tools, CI/CD pipelines, and managing internal libraries and frameworks
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Sales Development Process Optimization: • Analyze and refine existing workflows to enhance efficiency and productivity. • Collaborate with sales development leaders to identify and address bottlenecks.
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Data Integrity and Governance: Maintain the accuracy and reliability of HR data through audits, resolving discrepancies, and implementing data management standards.
Help the team and organization live by our core values: building connections, thinking big and getting 1% better every day. • 3+ years of commercial software development experience in a variety of languages with focus on backend services. JumpCloud mainly uses Golang and Node.js • Experience developing SaaS applications in one of the public cloud providers AWS, GCP or Azure • Solid understanding of designing and implementing RESTful APIs and using them as integration points with third-party applications. Bonus points if you have implemented APIs based off of the gRPC protocol • Hands-on experience working with distributed systems and microservices architecture. Bonus points if you have experience with containers in development and production environments • Experience working with CI/CD pipelines to build, test and deploy to environments • Strong communication and interpersonal skills
A strong team player who helps the team live by our core values: building connections, thinking big and 1% better every day • Experience designing and implementing scalable developer platforms and tools • Experience managing cloud deployments with Terraform • Experience developing and managing internal libraries, SDKs and framework to support developer productivity • Building and maintaining CI/CD pipelines to streamline development workflows
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A strong team player who helps the team live by our core values: building connections, thinking big and 1% better every day • Experience with cloud technologies (AWS, GCP or Azure) • Experience with NodeJS and/or Golang • Experience with RESTful API design • Strong technical foundation in software engineering design principles
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Email Marketing & Automation: Lead the execution of flawless, timely email marketing campaigns—including one-time, recurring, triggered, and dynamic-content campaigns. Design and manage automation workflows such as nurture programs, drip campaigns, and event-triggered communications.
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Basic understand of several of the following concepts: • In-depth knowledge of the Windows platform - Registry Hives, LGPOs, PowerShell and CMD, Windows Credential Manager (WCM), Event Logging, Windows Home/Pro/Server Experience • In-depth knowledge of the Active Directory platform - Domain Forests, GPOs, Azure Active Directory (AAD), User/Group Management, Network Architecture and Design • Networking & Authentication (RADIUS) • Directory Services (Active Directory, G Suite, Okta, LDAP) • Single Sign-on (SAML+ SCIM) • User onboarding and offboarding • Information security best practices • REST APIs • Scripting
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Key Responsibilities Include: Team Leadership & Development • Build and coach a team of up to 5 Account Managers owning a Book of Business across ~2,000 customers in the International Market. • Drive day-to-day renewals, expansions, and upsell activities, ensuring team members meet or exceed targets. • Foster a high-performance culture of accountability, continuous improvement, and customer-centricity. KPI Ownership & Strategic Planning
Knowledge of tools such as: Expensify | Egencia | Jira/Confluence • Proven knowledge of working on a remote environment • Experience with travel arrangements • Work with different time zones • Experience doing expense reports • Great attention to detail and organizational skills • Able to multitask, as well as think and act quickly when priorities change • A proactive approach • Manage information flow and correspondence, in a timely and professional manner • Able to work collaboratively and cross functionally with global, multicultural teams, as well as different departments and leaders
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Domain knowledge in security (Ex: Zero Trust, IAM, User Directories, Software defined perimeter, security policies etc.)Experience developing products and services for Apple environments is a differentiator. • Self starter with drive and demonstrated ability to execute and deliver product and achieve objectives in an innovative and fast paced environment. • Track record of driving impact in a cross-functional, highly collaborative environment that releases software often. We are looking for someone who can ship product. • Swift, high-quality decision making and prioritization, informed by customer and market data, but balanced with pragmatism and vision. • Excellent communication skills across all mediums (visual, written, verbal) that inspire teams, simplify complex technical concepts, and bolster your decisions with focus and clarity. • Passion to be successful in startup and high growth environment • Engage cross-functional stakeholder groups inside the company and work with customers to ensure our products to meet or exceed current and future needs. • Collaborate closely with Software Architects, user experience and research, marketing, business analytics, and other cross functional teams to define products with great customer experience. • Lead and complete efforts in defining outcomes, epics, user stories, business/technical requirements and apply customer knowledge to the software development process. • Alignment of the roadmap and application of our KPIs across product, as well as oversee execution and key outcomes related to device management for all our supported platforms. • Communicate the product vision by driving outbound communications around the product, as well as communicate to senior leadership across the Company, and customers around the World, through written and verbal efforts.
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Key Responsibilities Include: Account Management & Growth • Own a $3M+ BoB for EMEA-based customers, focusing on renewals, expansions, and upsells. • Leverage data-driven insights to identify growth opportunities within your portfolio. • Consistently meet or exceed Net ARR and related revenue targets. KPI Ownership & Strategic Planning
Product Messaging and Positioning: Develop and refine compelling product messaging and positioning that differentiates JumpCloud from competitors and resonates with our target audience, with a strong emphasis on the value proposition for self-serve, SMB, commercial, and mid-market customers. This includes clearly articulating the value proposition of our platform and its various features. You will act as a trusted advisor and partner to our SVP Product and technical co-founder, ensuring alignment and consistency in how we communicate our product vision and value.
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Provide day-by-day management for Tier 1, Tier 2, and Tier 3 Support Engineers including: reviewing customer interactions across omni-channel service, leading staff meetings, driving employee development plans, and assisting with escalations for Tier 2 and Tier3 • Analyze data to drive performance and eliminate friction points for customers • Act as a customer and partner advocate to resolve cases, calls, and chats in accordance with published service levels and correctly categorize their reported issues • Strengthen omni-service channels to create a world class experience for customers across phone, chat, and email • Collaborate with other Support Managers to ensure an optimal customer experience • Review and define processes for case framing, triage, case handoffs, escalations, and next steps for lingering cases or case management • Strive for constant improvement through processes that increase efficiency and consistency for global case responses • Develop and execute on key objectives tied to company goals • Drive a culture of case reduction and measurable improvement through process, product, documentation, and training enhancements • Collaborate with the Customer Success Learning Partner to ensure the support team has access to the tools and training materials to become experts in the support of the product • Partner with the Workplace Planning team to develop shifts, on-call rotations, and schedules that meet the demand of a global customer base • Coach and develop support engineers through highly effective 1-1s and growth plans • Monitor customer satisfaction via customer surveys, escalations to management, and and performance dashboards • Using AI to enhance you and your team’s productivity • AI Prompt Engineering skills • Coaching your team to take advantage of AI assistance in completing their job duties • Additional duties may be assigned • 4+ years of experience in customer support management, preferably supporting a SaaS IT product across a global customer base • 7+ years in a technical role supporting IT products • 1+ years managing a fully remote team • Ability to multitask and pivot when necessary in a fast-paced environment • Excellent communication skills and customer facing abilities • Ability to scale and manage omnichannel support services to ensure a seamless experience across phone, chat, and email for all customers. • Technical degree or relevant professional experience • Ability to make data-driven decisions in line with strategic initiatives • Experience motivating high performing teams, building technical support teams, and retaining top talent • Familiarity with IT Services, IAM and DaaS a strong plus • Project management experience with ability to drive the team through changes in processes and to multitask between daily duties and long-term activities • Experience managing remote teams and managing teams in a 24X7 environment a plus
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On a day-to-day basis, as a senior level data engineer, you may be asked to: • Interface with stakeholders to define needs and develop strategies for providing data • Integrate Technologies such as Airflow, Python, and Kafka • Plan, build, and maintain data pipelines from internal and external data sources • Implement data observability and monitoring in the pipeline and in the warehouse • Work with appropriate teams to ensure data security and data compliance • Guide data analysts to ensure clean delivery of data • You will work with other senior level engineers and architects with the goal to achieve top level proficiency in core data engineering skills and business functions • Extensive hands-on experience with building scalable data solutions with complex fast moving data sets • Can lead the technology on small to large sized projects from start to finish • Strong experience with Cloud Data Warehouses and Data Lake architectures and implementations • Proven proficiency in data modeling and database design, with an emphasis towards designing optimized self service data solutions. • Experience with both batch and streaming data pipelines and ELT processes • Ability to work and communicate effectively with other engineers, and both technical and non-technical business stakeholders • Ability to quickly integrate new technologies and industry best practices into your skill sets • Expert level SQL skills • Proficiency with the Python programming tools and ecosystem, while incorporating strong software engineering techniques
Reviewing, drafting, and negotiating a wide variety of commercial contracts, including: customer, master services, SaaS, MSP, reseller, integration, marketing, and vendor agreements. • Providing sound, practical, and strategic legal advice to go-to-market teams as well as the HR, Finance, Security/IT, Product, Innovation, Marketing, and Executive teams. • Identifying legal and regulatory issues with product and marketing initiatives, operational matters, and customer engagements, including privacy and data security issues, and working with the appropriate resources to devise effective and creative solutions. • Maintaining subsidiaries in a number of countries, including India, UK, Singapore, Mexico; and helping to establish and maintain additional subsidiaries. • Developing and leading initiatives to drive legal department efficiency through the use of technology, processes, forms, and best practices. • Assisting with compliance initiatives for employment practices in numerous jurisdictions, information security (e.g., SOC2 and ISO), and personal data protection (e.g., GDPR and ISO) • Thinking ahead, seeing around corners, and helping prepare for legal and business issues that may arise in the future. • Working with internal clients to advise on negotiation strategy and ensure the contemplated legal terms will meet business needs over the long term. • Working with stakeholders in the business to analyze, manage, and mitigate risk. • Developing and improving our library of form agreements and templates to comply with changes in law and changes in the market. • Collaborating with other members of the Legal Team to improve standard processes for contracting and complying with contractual obligations. • Performing other duties or special projects as needed. • Licensed to practice (and in good standing) in the country of your residence (United Kingdom) • 3-7 years of experience with a mix of in-house and law firm experience • Exceptional interpersonal, verbal and written communication skills are a must with the ability to work with a cross-functional team • Skills in analyzing contractual risk; drafting and negotiating experience • Experience with data protection compliance is a must • Experience with M&A and employment matters strongly preferred • Organizational skills with great attention to detail, ability to work independently, manage several simultaneous projects, adjust priorities, handle matters expeditiously, proactively, and through completion • Strong work ethic with a customer/client focused approach • Adaptability to a changing environment as JumpCloud grows • Initiative to pursue opportunities for improving efficiency • Excellence in legal drafting • Excellent computer skills (Adobe, Microsoft, Google) • Experience with SalesForce
Embodying our core values: building strong connections, thinking big, and striving to improve by 1% every day. • 5+ years of industry and production programming experience developing macOS applications or managing macOS devices in a variety of programming languages like Swift, Objective-C, C++, and Golang. Experience in one of these languages is a must. • Experience using one of the public cloud providers (AWS, GCP, Azure, etc) with CI/CD pipelines (TravisCI, CircleCI, GitHub Actions, etc) to build, test and deploy. • Bonus points if you have experience with macOS or iOS application development or device management via MDM or other means.
A strong team player who helps the team live by our core values: building connections, thinking big and 1% better every day • Experience designing and implementing core infrastructure components of a platform • Experience managing cloud deployments with Terraform • Container orchestration experience (e.g. Kubernetes), bonus for Istio • Strong understanding of networking protocols
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Key Responsibilities include: Team Leadership & Development • Build and coach a team of Account Managers owning a Book of Business across ~2,500 customers in NA. • Drive day-to-day renewals, expansions, and upsell activities, ensuring team members meet or exceed targets. • Foster a high-performance culture of accountability, continuous improvement, and customer-centricity. KPI Ownership & Strategic Planning
Schedule: Monday - Friday, Hours:6:00 AM - 2:00 PM US MT (UTC-6)
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Support and Troubleshooting: Respond to support tickets and user inquiries promptly, troubleshoot system and process issues, and escalate complex problems as needed.