Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower is seeking an experienced product leader for Cashalo, our largest international subsidiary and fintech in the Philippines expanding access to fair credit. If you’re looking for a role where you can have massive impact creating products that expand financial inclusion, and a wide scope within a high performing team, this is the role for you. The ideal candidate is driven by a passion to improve customer financial well-being, collaborate closely with a high performing team, and make decisions that fuel business growth. This individual will lead teams and workstreams that drive the strategy, tactics, and delivery timelines for all Cashalo features and products. You will play a critical role in bringing products to market, designing and executing a robust testing agenda, and analyzing user data to identify areas of opportunity. You will lead day-to-day execution in partnership with Engineering, Credit and Data Science, Operations, Design, Marketing, Compliance, and Customer Support. You will also shape the longer-term strategy of the product and roadmap. Ideally you have previous exposure to credit and lending, or a strong desire to develop deep expertise in these areas. This is a remote role for individuals in an Asia Pacific time zone (GMT +5-11). Occasional travel will be required for company onsites (~4-6 times per year). • Identify opportunities, develop and review proposals for new products for Empower’s international markets Identify opportunities, develop and review proposals for new products for Empower’s international markets • Lead workstreams required to build impactful products, i.e., managing cross-functional support, designing specs, overseeing development and measuring outcomes Lead workstreams required to build impactful products, i.e., managing cross-functional support, designing specs, overseeing development and measuring outcomes • Work with Empower’s leadership team to build out strategy and growth plans while managing financial outcomes Work with Empower’s leadership team to build out strategy and growth plans while managing financial outcomes • Partner with geography leaders in Credit and Data Science, Engineering, Marketing, and Finance to ensure that the team’s work fits within the larger picture Partner with geography leaders in Credit and Data Science, Engineering, Marketing, and Finance to ensure that the team’s work fits within the larger picture • Lead and build teams of product managers and and colleagues from other disciplines as the business grows Lead and build teams of product managers and and colleagues from other disciplines as the business grows • Minimum of 5+ years work experience in credit or product management, with a strong preference for experience in consumer technology start ups and/or fintech & financial services companies Minimum of 5+ years work experience in credit or product management, with a strong preference for experience in consumer technology start ups and/or fintech & financial services companies • Bachelor’s degree (or greater), ideally in an analytical or technical discipline (e.g., Engineering, Computer Science, Economics) Bachelor’s degree (or greater), ideally in an analytical or technical discipline (e.g., Engineering, Computer Science, Economics) • Strong analytical abilities and are comfortable running independent analyses and defining and measuring goals consistently Strong analytical abilities and are comfortable running independent analyses and defining and measuring goals consistently • Deep experience with SQL, Python, and/or analytical tools such as Amplitude and Tableau Deep experience with SQL, Python, and/or analytical tools such as Amplitude and Tableau • Strong customer empathy and experience shaping product direction and execution based on customer needs, innovative trends, and new products in the industry Strong customer empathy and experience shaping product direction and execution based on customer needs, innovative trends, and new products in the industry • A get-it-done mindset; you’re resourceful and happy to be hands on and in the weeds writing product specs, leading problem solving sessions, and driving outcomes A get-it-done mindset; you’re resourceful and happy to be hands on and in the weeds writing product specs, leading problem solving sessions, and driving outcomes • An interest in addressing complicated and impactful product & business problems An interest in addressing complicated and impactful product & business problems • Experience leading complex, cross-functional product initiatives Experience leading complex, cross-functional product initiatives • Strong strategic thinking, problem solving, and logical structuring abilities Strong strategic thinking, problem solving, and logical structuring abilities • Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction • Excellent verbal and written communication skills, ability to communicate to an executive audience Excellent verbal and written communication skills, ability to communicate to an executive audience • Located in an Asia Pacific time zone to facilitate collaboration across regions. Located in an Asia Pacific time zone to facilitate collaboration across regions. Don't meet every qualification? If you're excited about this challenge and driven to innovate, we still want to hear from you!
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. The PTQ Lead ensures the effective delivery of Process and Transaction Quality standards by aligning with compliance requirements, operational protocols, and quality assurance goals. This role oversees transactional audits, maintains process documentation, enhances team performance, and drives continuous quality improvement across all financial operations functions Alignment of Compliance Requirements and Operating Standards (Procedures, Policies, Processes)
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.
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Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. As Empower continues to scale and expand globally, we are hiring a seasoned compliance leader to work together with the Head of Compliance to set and implement the strategic direction of the company’s Compliance Program across its domestic and international entities and various products and business lines. You’ll own and manage various components of the Compliance Program and work cross functionally with teams such as Product, Credit, Marketing, Legal, and Support & Operations to expertly identify and mitigate compliance risk across the enterprise. You will manage relationships with key external parties, be a strong advocate for Empower’s compliance-first mindset, and serve as a mentor and resource for other members of the Compliance team. The ideal candidate has a deep background in the consumer lending industry and strong knowledge of related laws and regulations. Some experience building and scaling compliance programs globally is preferred, but not required. You will bring creativity, thoughtfulness, and a high degree of organization and diligence to the role. We’re hiring strategic thinkers, not box checkers - compliance professionals who are excited to dive into our products, learn our business, and expertly leverage technology to effectively and efficiently identify and manage risk. Empower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times a year. • Provide consumer compliance subject matter expertise to internal stakeholders throughout the product lifecycle Provide consumer compliance subject matter expertise to internal stakeholders throughout the product lifecycle • Partner closely with Product, Support & Operations, Legal, Marketing, and Credit to evaluate and mitigate regulatory compliance risks across the enterprise, including supporting the company’s risk assessment processes Partner closely with Product, Support & Operations, Legal, Marketing, and Credit to evaluate and mitigate regulatory compliance risks across the enterprise, including supporting the company’s risk assessment processes • Support the ongoing maturation of Empower’s change management processes by adopting appropriate technologies and systems to improve efficiencies and mitigate risk Support the ongoing maturation of Empower’s change management processes by adopting appropriate technologies and systems to improve efficiencies and mitigate risk • Own key components of Empower’s Compliance Program, which will be assigned based on skills, interests, and experience Own key components of Empower’s Compliance Program, which will be assigned based on skills, interests, and experience • Remain current on the domestic and international regulatory landscapes impacting Empower’s business and monitor best practices and industry developments Remain current on the domestic and international regulatory landscapes impacting Empower’s business and monitor best practices and industry developments • Liaise with key external stakeholders, including bank partners, service providers, and regulatory bodies Liaise with key external stakeholders, including bank partners, service providers, and regulatory bodies • 10+ years of financial services regulatory risk and compliance experience, preferably in the consumer lending space 10+ years of financial services regulatory risk and compliance experience, preferably in the consumer lending space • Demonstrable expertise in consumer protection regulations, including ECOA, TILA, TISA, FCRA, SCRA, MLA, GLBA, FDCPA, UDAAP, among others Demonstrable expertise in consumer protection regulations, including ECOA, TILA, TISA, FCRA, SCRA, MLA, GLBA, FDCPA, UDAAP, among others • Ability to build strong relationships across an organization, influence cross-functional teams, and motivate others within a fast-paced environment Ability to build strong relationships across an organization, influence cross-functional teams, and motivate others within a fast-paced environment • Ability to communicate complex regulatory concepts clearly and concisely to non-compliance individuals Ability to communicate complex regulatory concepts clearly and concisely to non-compliance individuals • Demonstrated experience leveraging technology, designing efficient, effective systems and tools to identify, measure, and manage compliance risk Demonstrated experience leveraging technology, designing efficient, effective systems and tools to identify, measure, and manage compliance risk • Excellent written and verbal communication skills Excellent written and verbal communication skills • Bachelor’s degree required Bachelor’s degree required
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower is seeking a Senior Manager of FP&A to play a key part in charting our company's strategic and financial direction. In this role, you’ll build financial models to project the performance of our various business lines, assess revenue trajectories, align costs, and calibrate capital requirements. You’ll partner with cross-functional leaders on data-driven, strategic decision-making, including annual planning and influencing product, credit, people, and marketing levers across the business. The ideal candidate can bring clarity to complexity, ensure we have a firm grasp on our actuals versus forecasts, and collaborate across different departments to fuse their plans with our financial narrative. This role will report to our Head of Strategic Finance.Empower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times a year.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower is looking for a hands-on technical expert to spearhead the system redesign of NIRA, our newly acquired credit business, in India. This is a senior IC role, not a people management one. NIRA is building the leading financial brand for Middle India—a market of 200 million people underserved by traditional banks. With customers in 5,000+ cities & with growth engine on, they process 15,000 new loan applications daily, growing 12-15% MoM. NIRA is solving a massive problem with technology-first lending, offering instant credit via their mobile app. As Lead Engineer at NIRA, you will design, build and scale production systems that power real-time credit decision engines, loan origination, and loan management throughout the loan lifecycle to repayments and resizing of credit lines. You'll be instrumental in building the tech stack for credit and other relevant products for NIRA’s customers built on the innovative public financial rails, the India Stack. This will be an in office role that will report to NIRA’s founders in India, while partnering with global engineering teams at Empower including US, LatAm, and SE Asia. The ideal candidate is someone who has the experience of scaling a product from a few millions to tens of millions of users in an individual contributor role. Your work would have enabled decision making & deployment of product iterations based on purpose fit A/B testing or other decision systems. Your work would have also led to rapid prototypes and integrations on both the demand and supply side of the business.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. As a Staff Backend Engineer at Cashalo, you’ll play a pivotal role in shaping the technical direction of our products and platform. You’ll think and operate like a Product Engineer, collaborating cross-functionally to deeply understand our customers, anticipate risks and trade-offs, and design secure, scalable solutions that power financial access for millions. You’ll lead large-scale, complex initiatives with full accountability for outcomes — from solution design to execution. As a multiplier, you’ll mentor engineers, lead incident responses, guide best practices, and set the standard for engineering excellence. You’ll also effectively leverage AI-powered development tools (like Cursor, Augment, or Factory) to boost productivity, code quality, and collaboration. This role is remote-first within Australia, New Zealand, or Singapore. You’ll work closely with your team virtually and travel is expected at least twice a year for global Empower offsites, plus occasional Cashalo team offsites in the Philippines to connect, plan, and build for the future. • Lead the design, development, and deployment of secure, high-quality server-side applications that deliver real customer and business value. Lead the design, development, and deployment of secure, high-quality server-side applications that deliver real customer and business value.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. As an Android Software Engineer for Cashalo, you’ll help build and shape the Android mobile app that powers the Cashalo customer experience for millions across Southeast Asia. You won’t just write code — you’ll act as a true Product Engineer, taking ownership of features from idea to production. You’ll collaborate closely with Product Managers, Designers, and Data teams to deeply understand our customers, translate insights into solutions, and deliver intuitive, reliable, and secure experiences that help people access fair credit when they need it most. You’ll also effectively leverage AI-powered development tools (like Cursor, Augment, or Factory) to improve productivity, code quality, and collaboration across the team. This role is remote-first within the Philippines, Australia or Singapore. You’ll collaborate virtually with your team day-to-day, and travel is expected at least twice a year for global Empower offsites, plus occasional Cashalo team offsites in the Philippines to connect, plan, and build for the future. • Design, build, and maintain high-quality Android applications for Cashalo customers. Design, build, and maintain high-quality Android applications for Cashalo customers.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower is seeking a Shared Services Lead to to elevate the effectiveness of our customer support organization. In this role, you will own the Learning, Content, and QA “flywheel” - a continuous performance loop that ensures our support teams are trained, informed, and operating at their highest potential. You’ll be responsible for building and maintaining the infrastructure that empowers agents to succeed - from onboarding and continuous training, to quality assurance (QA), to internal and external knowledge content. This role sits at the intersection of people, process, and technology, enabling you to create a holistic, insight-driven approach to performance improvement. You’ll work cross-functionally with Compliance, Digital Transformation, and Customer Operations to ensure every tool, workflow, and message aligns with our mission and business objectives, ultimately shaping a support organization built to scale with excellence. This role will report to the Director of Customer Support. Empower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times per year. For this role, you will also be expected to travel to the Philippines 1-2 times per year.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower is hiring for a Finance Systems & Automation Analyst to help modernize the way we manage and use financial data. This role is ideal for someone who understands accounting but prefers to build the tools and systems that make finance faster, more accurate, and easier to scale. You’ll work closely with our BI and Accounting teams to transition manual workflows into automated, reliable, and auditable processes using SQL, Python, and modern reporting tools. Your work will improve how we close the books, track performance, and deliver insights across the business. This role is ideal for someone who likes building systems, solving process challenges with code, and turning messy data into something finance teams can actually use. You will report directly to our Controller. • Build and automate core accounting workflows like variance analysis, reconciliations, and close reporting Build and automate core accounting workflows like variance analysis, reconciliations, and close reporting • Partner with BI to structure financial data models and pipelines Partner with BI to structure financial data models and pipelines • Translate accounting and reporting needs into SQL- or Python-based tools Translate accounting and reporting needs into SQL- or Python-based tools • Aggregate and clean data from ERP and subledger systems for reporting and analysis Aggregate and clean data from ERP and subledger systems for reporting and analysis • Create dashboards and tools that make financial data easier to access and act on Create dashboards and tools that make financial data easier to access and act on • Support audits by improving traceability and documentation of financial processes Support audits by improving traceability and documentation of financial processes • Help manage finance systems such as NetSuite, Aleph, and AP automation tools Help manage finance systems such as NetSuite, Aleph, and AP automation tools • Improve internal controls and support better decision-making by reducing manual work Improve internal controls and support better decision-making by reducing manual work • Bachelor’s degree in Accounting, Finance, Analytics, Computer Science, or a related field Bachelor’s degree in Accounting, Finance, Analytics, Computer Science, or a related field • 3-5 years of experience in a finance, accounting, or data-focused role 3-5 years of experience in a finance, accounting, or data-focused role • Strong SQL skills; experience with Python or scripting tools is a plus Strong SQL skills; experience with Python or scripting tools is a plus • Comfortable working in Excel, but interested in building solutions that go beyond it Comfortable working in Excel, but interested in building solutions that go beyond it • Familiarity with ERP systems like NetSuite, Oracle, or SAP Familiarity with ERP systems like NetSuite, Oracle, or SAP • Able to work independently and communicate clearly with both technical and non-technical teams Able to work independently and communicate clearly with both technical and non-technical teams • Strong problem-solving skills and attention to detail Strong problem-solving skills and attention to detail
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower is seeking a Customer Support Lead to own our day-to-day frontline operations across all customer-facing channels - including voice, email, social, and new verticals as we scale. This is a hands-on leadership role responsible for optimizing agent performance, partnering cross-functionally on automation and AI-driven support tooling, and ensuring we deliver outstanding customer experiences with every interaction. You’ll be the central point of contact for “run-the-business” (RTB) support operations and a key contributor to how we leverage data and customer insights to drive continuous improvement. This role will report to our Director of Customer Support. Empower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times per year. For this role, you will also be expected to travel to the Philippines 1-2 times per year. • Own agent performance metrics across internal and external support teams, using data to drive improvements in CSAT, AHT, and QA scores Own agent performance metrics across internal and external support teams, using data to drive improvements in CSAT, AHT, and QA scores • Work closely with the Digital Transformation team ensuring that both automated and human interaction are meeting both Quality & core Satisfaction expectations. Work closely with the Digital Transformation team ensuring that both automated and human interaction are meeting both Quality & core Satisfaction expectations. • Collaborate closely with our Vendor Manager to align on KPIs, training needs, and staffing models, ensuring external partners consistently meet or exceed expectations Collaborate closely with our Vendor Manager to align on KPIs, training needs, and staffing models, ensuring external partners consistently meet or exceed expectations • Partner with Escalations and Shared Services teams to design and implement scalable tooling, automation, and AI solutions that elevate both customer and agent experience. Partner with Escalations and Shared Services teams to design and implement scalable tooling, automation, and AI solutions that elevate both customer and agent experience.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower is searching for a talented analyst to lead the development of strategies and tools that help customers get and stay current. This is a high-impact role for someone who thrives at the intersection of analytics, customer insight, and cross-functional execution. You’ll be responsible for building and scaling Empower’s loss mitigation toolkit for our Credit Card product. This role will sit on the Credit and Data Science team, but you will partner closely with Product, Engineering, Legal, Compliance, Finance, and third-party vendors to design and implement solutions that improve losses while meeting customer needs. This is a unique opportunity to shape a new function within a growing fintech company and have a direct impact on customer outcomes and bottom-line performance. Travel for company offsites is expected at a minimum 2 times a year.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower is hiring an AI Support Specialist to take ownership of our AI Agent and help us deliver fast, accurate, and scalable support to our customers. Our support team is often the first line of contact with customers, and AI is becoming a big part of how we scale that experience without losing quality. You’ll have the chance to shape how we use AI to help people and do it in a thoughtful, high-impact way. You'll be a key partner across teams, helping us find the right balance between automation and the human touch. Your focus will be to ensure that our AI performs at its best by resolving common issues, surfacing helpful information, and improving the overall experience for users. You’ll spend time reviewing how the AI interacts with customers, identifying where things can be better, and working with teams across the company to make those improvements happen. This is an ideal role if you enjoy digging into customer data, thinking about edge cases, and figuring out how to turn good tools into great ones. You’ll report directly to our Manager of Digital Transformation on the Customer Operations team. • Ensure that our AI Agent is resolving customer questions quickly and accurately Ensure that our AI Agent is resolving customer questions quickly and accurately • Review conversations and performance data to spot patterns and identify what needs fixing Review conversations and performance data to spot patterns and identify what needs fixing • Work with Product, Engineering, and Support to roll out improvements and expand what the AI can handle Work with Product, Engineering, and Support to roll out improvements and expand what the AI can handle • Prioritize automation opportunities based on what you're seeing in the data and from customers Prioritize automation opportunities based on what you're seeing in the data and from customers • Recommend changes to content, workflows, or integrations that would make the experience smoother Recommend changes to content, workflows, or integrations that would make the experience smoother • Monitor how the AI is performing and share updates with the broader team Monitor how the AI is performing and share updates with the broader team • Influence how we support customers more broadly based on your learnings, not just through AI Influence how we support customers more broadly based on your learnings, not just through AI • 4+ years of experience in customer support, customer experience, or support operations 4+ years of experience in customer support, customer experience, or support operations • Background in fintech preferred but not required Background in fintech preferred but not required • A track record of working on cross-functional projects and getting things done A track record of working on cross-functional projects and getting things done • Strong communication skills and the ability to turn customer insights into clear recommendations Strong communication skills and the ability to turn customer insights into clear recommendations • Proficient in maintenance of enterprise-level conversational AI and virtual agent platforms Proficient in maintenance of enterprise-level conversational AI and virtual agent platforms • Comfortable working with data dashboards or support analytics tools Comfortable working with data dashboards or support analytics tools • Familiarity with APIs and a basic understanding of how systems connect behind the scenes Familiarity with APIs and a basic understanding of how systems connect behind the scenes • Bonus if you’ve worked with version control tools like Git or have some experience with programming, but it’s not required Bonus if you’ve worked with version control tools like Git or have some experience with programming, but it’s not required
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower is seeking a strategic Head of Customer Support and Operations to lead our front-line support and back-office teams, reporting directly to the CFO. In this critical leadership role, you’ll be responsible for designing and executing scalable, data-driven support and operations strategies that elevate the customer experience while ensuring efficiency, compliance, and alignment with company goals. You'll partner cross-functionally with teams like Product and Compliance, oversee outsourced vendors, and drive continuous improvement through process optimization and innovative use of technology—including AI. Our ideal candidate is a seasoned operations leader with a strong track record in customer-centric environments, particularly in B2C fintech or financial services.Empower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times a year. For this role, you will also be expected to travel to the Philippines at a minimum of 2 times a year. • Lead, develop, and manage both front- and back-of-house support and operations teams, ensuring seamless integration to deliver an exceptional customer experience Lead, develop, and manage both front- and back-of-house support and operations teams, ensuring seamless integration to deliver an exceptional customer experience • Define and execute customer support and operations strategies aligned with company goals, partnering closely with cross-functional leaders in Product, Compliance, and beyond Define and execute customer support and operations strategies aligned with company goals, partnering closely with cross-functional leaders in Product, Compliance, and beyond • Continuously assess and optimize operational processes to drive efficiency, scalability, and quality of service Continuously assess and optimize operational processes to drive efficiency, scalability, and quality of service • Track key customer satisfaction metrics and implement initiatives to improve experience, responsiveness, and resolution times Track key customer satisfaction metrics and implement initiatives to improve experience, responsiveness, and resolution times • Leverage technology—including AI and automation—to enhance service delivery and streamline operations Leverage technology—including AI and automation—to enhance service delivery and streamline operations • Cultivate a high-performance culture centered on collaboration, accountability, and continuous improvement Cultivate a high-performance culture centered on collaboration, accountability, and continuous improvement • Oversee outsourced support vendors, ensuring contractual and SLA compliance while identifying areas for enhancement or transition Oversee outsourced support vendors, ensuring contractual and SLA compliance while identifying areas for enhancement or transition • Proactively identify operational risks and ensure all customer-facing processes align with regulatory requirements and internal standards Proactively identify operational risks and ensure all customer-facing processes align with regulatory requirements and internal standards • 8+ years of experience in operations leadership, ideally within B2C financial services or fintech 8+ years of experience in operations leadership, ideally within B2C financial services or fintech • Demonstrated success in managing both internal teams (front-line support and back-office operations) and external vendors or outsourced partners Demonstrated success in managing both internal teams (front-line support and back-office operations) and external vendors or outsourced partners • Proven ability to design and execute customer support strategies, with strengths in process optimization and technology-led transformation (including AI implementation) Proven ability to design and execute customer support strategies, with strengths in process optimization and technology-led transformation (including AI implementation) • Data-driven decision maker with expertise in defining, tracking, and optimizing key performance indicators Data-driven decision maker with expertise in defining, tracking, and optimizing key performance indicators • Skilled at building strong cross-functional relationships, especially with Product and Compliance Skilled at building strong cross-functional relationships, especially with Product and Compliance • Exceptional communication, leadership, and stakeholder management skills, with a customer-first mindset and a data-informed approach Exceptional communication, leadership, and stakeholder management skills, with a customer-first mindset and a data-informed approach
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower is looking for an experienced data scientist to join our fintech startup and lead the Data Science team for our emerging business in APAC. This role presents an exciting opportunity to be an early team member as we build a winning strategy. As part of the Credit and Data Science team, you will develop and iterate on risk models and credit policies that drive underwriting as a competitive advantage for Empower and launch innovative products that solve customer problems. This role will report to Empower’s Head of International Credit. The ideal candidate is driven by a passion for leveraging data and analytics to fuel business growth and improve customer financial well-being. This individual will lead teams and workstreams that seek to understand consumer needs and behaviors and develop solutions to allow Empower to resiliently offer the right products. This role involves the additional challenge of solving problems for a new geographies for Empower where frameworks will need to be adapted based on the available data and customer needs. The right candidate thrives on tackling complex challenges and is proficient in utilizing a wide range of technical tools to achieve impactful outcomes. • Build new underwriting models from scratch for Empower’s international businesses owning each part of the model deployment process Build new underwriting models from scratch for Empower’s international businesses owning each part of the model deployment process • Collaborate closely with Credit and Finance stakeholders to ensure the work drives meaningful business outcomes Collaborate closely with Credit and Finance stakeholders to ensure the work drives meaningful business outcomes • Build out frameworks, infrastructure, and controls to build, retrain, and deploy models with speed and high quality Build out frameworks, infrastructure, and controls to build, retrain, and deploy models with speed and high quality • Work with Empower’s leadership team to build out strategy and growth plans while managing financial outcomes Work with Empower’s leadership team to build out strategy and growth plans while managing financial outcomes • Partner with leaders in product, engineering, marketing, and finance to ensure that our data science solutions fit within the larger picture Partner with leaders in product, engineering, marketing, and finance to ensure that our data science solutions fit within the larger picture • Lead current team and build out a larger team to staff new projects as the businesses grow Lead current team and build out a larger team to staff new projects as the businesses grow You're passionate about using data science to solve meaningful problems. You thrive in collaborative environments and enjoy turning data into solutions that make a difference in people's lives. You’re excited by the challenge of working in new markets, where frameworks must be adapted to fit local data and customer needs.
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you. Empower México is a new venture for the company. Launched in 2022, we’ve already helped thousands of customers access fair credit in moments of need — using alternative data and technology to serve those often overlooked by traditional lenders. We’re scaling rapidly and preparing to launch new products that will expand our reach and deepen our impact across the country. We are seeking a Collections Strategy and Ops Manager to build a world-class collections function. This is a rare opportunity to take full ownership of collections strategy, risk segmentation, outreach channels, and analytics in a fast-growing, high- impact environment. If you’re looking for a foundational role where you can have massive impact scaling operations that expand financial inclusion, and a wide scope within a high performing team, this is the role for you. The ideal candidate is a strategic thinker with deep expertise in collections, risk, and analytics. They will have the opportunity to shape the vision, design best-in-class collections strategies, and eventually grow a high-performing team. This individual should be excited about getting in the weeds and hands-on leading analyses. They will drive experimentation, optimize collections performance, and implement data-driven decision-making across all aspects of the function. This is a remote role with a preference for individuals based in Mexico or in a similar time zone. Occasional travel will be required for company onsites and market visits (minimum 4-6 times per year).
Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products:Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed. This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech. Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.